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Evitzee
·When I see problems like this I wonder why people don't use their trusted independent watch marker. Cheaper and you often speak directly to the person doing the work
Good ro see Oris stepping up here.
AD Watchmaker polished my watch against my express wishes—how to resolve?
Good ro see Oris stepping up here.
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Omega D
·That sounds good. U happy with that?
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neilbardsley
·Most people don't have access to a 'trusted independent watchmaker', especially if you need specific parts. No parts account often means a compromised repair.
Good ro see Oris stepping up here.
Not wishing to get too much off topic here but there so many good independent watch makers. Many on here that I just have to politely disagree with you that most don't have access to trusted independent watch makers
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Archer
··Omega Qualified WatchmakerWhen I see problems like this I wonder why people don't use their trusted independent watch marker. Cheaper and you often speak directly to the person doing the work
Oris doesn’t sell parts to independent watchmakers...
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Stripey
·When I see problems like this I wonder why people don't use their trusted independent watch marker. Cheaper and you often speak directly to the person doing the work
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perks713
·When I see problems like this I wonder why people don't use their trusted independent watch marker. Cheaper and you often speak directly to the person doing the work
Edited:
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cverstegen
·Glad to hear they are finally trying to make it right. It's a shame it took so much effort on your part to convince them to do so.
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cvalue13
·It's not a superb customer service angle, is it? We want to see new dents and knocks so we can void the warranty.
not feeling terribly superb, no 😁
from the perspective of ‘don’t expect too much from a business’ I couldn’t blame them for thinking it, but rather silly of anyone to say it
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neilbardsley
·Oris doesn’t sell parts to independent watchmakers...
Not made by Oris so parts available?
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Archer
··Omega Qualified WatchmakerWell in this example and 90% of services that parts arent needed? Clean, lub and adjust? Isn't this the movement https://calibercorner.com/sellita-caliber-sw200/
Not made by Oris so parts available?
Well, not sure where you get that statistic from, but in my experience as a watchmaker, it’s actually the opposite. I would say 90% or more of the watches I service needs parts of some kind. This is excepting the mainspring, which is replaced at every service.
People very often make the same mistake you are here, looking at just the movement. But case parts are the real problem when you have a watch that uses a common movement and the brand won’t sell parts. So if a new crown, case tube, crystal, dial, hands are needed, you are out of luck. Sometimes things like seals are non standard as well. As I’ve said already in this thread, I used to buy Oris specific parts from them when they did sell them, but that all changed maybe 10 years ago or so.
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jaspers
·*final update*
AD called me over the weekend, telling me I could come collect the watch—including its new case. Happy to end this saga on a positive note, glad Oris was willing to make things right. Thanks to @joshshanks for initiating contact, @tyrantlizardrex for blowing the whistle on this and all your kind and encouraging posts here.
So happy to have my beater back—pictured below on a NOS vintage RRL nato 😎
AD called me over the weekend, telling me I could come collect the watch—including its new case. Happy to end this saga on a positive note, glad Oris was willing to make things right. Thanks to @joshshanks for initiating contact, @tyrantlizardrex for blowing the whistle on this and all your kind and encouraging posts here.
So happy to have my beater back—pictured below on a NOS vintage RRL nato 😎
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kkt
·So glad this worked out as well as possible!
Clearly the real lesson is to avoid watches made by brands that don't sell parts to independent watchmakers...
Clearly the real lesson is to avoid watches made by brands that don't sell parts to independent watchmakers...
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Omega D
·*final update*
AD called me over the weekend, telling me I could come collect the watch—including its new case. Happy to end this saga on a positive note, glad Oris was willing to make things right. Thanks to @joshshanks for initiating contact, @tyrantlizardrex for blowing the whistle on this and all your kind and encouraging posts here.
So happy to have my beater back—pictured below on a NOS vintage RRL nato 😎
Congratulations. The main thing is you are happy with the outcome. You can now enjoy your watch again.
