A WARNING to anyone with a Vintage Longines watch (unfair Longines practices)

Dear Members,

I have a Vintage Longines Watch from the 40s. Actually a Longines WWW Dirty Dozen Model. Very nice watch.

My watch was missing a single part. A movement holder ring. An original part that usually costs around couple of EUR. Since I wanted to have my watch properly assembled (watch was otherwise fully functional and in great shape) I have tried to purchase that single part.

No go #1...Longines only sells parts to their service centres. OK, no problem, I will send my watch there and get me the part.

No go #2, this is an antique watch we have to send it back to Longines. I said OK, no problem, send it back, get me the part installed and that's it.

After some time I hear back from the service center. Longines wanted to charge me >2500EUR for a restoration I DID NOT WANT OR NEED. They claimed it is "mandatory". Their original response:

"Therefore, and as mentioned in our estimate, the required work on the movement is mandatory and essential to restore your timepiece in accordance with our high-quality standards. However, we propose the dial refurbishment and the strap replacement for quality and aesthetic reasons. These interventions are optional, and you are free to choose, if you would like to include them into the complete maintenance service or not."

I again explained I want NOTHING to be done to the watch, but the missing part installed - the part is installed by opening the case, removing two screws and that's it. Nothing else!

No go #3. They simply stated, we will "extort" you for whatever price we want, since if you do not comply, we refuse to either install or sell the part. Again their original response:

"As previously mentioned and due to our policy, we do not sell or deliver individual spare parts directly to customers. Its replacement or repair is included in the restoration but cannot be sold separately."

This is outrageous and against everything on a free market. I have never ever saw such arrogance and refusal from a company. Yes, I "do understand" they only want to work through "their" service partners and destroy all independent watch repair shops, but even this is not good enough. They simply want to have a privilege to dictate whatever price they feel to to charge thousands of EUR for an actual part worth maybe 20EUR.

I now sincerely regret to buy a Longines watch and probably never ever will, but I do feel obliged to warn any potential "victim" to do the same mistake.

Alen

Thank you all for the comments. I just want to warn anyone in my position that was not aware of such business practices.

If you have any recommendation in EU (to avoid customs hassle) I will be grateful. I need a simple holder:

To be able to purchase a part and have it installed by an authorised service center is probably not deemed as a unusual expectation in my opinion.

Welcome to the world of vintage watch servicing. As others have said, this is standard practice. Be glad you aren't dealing with Rolex.

Good luck in your search of a trusted local watchmaker.

They are just trying to maintain quality, though this is something that in the USA we are fighting with "Right to Repair" laws as companies like VW and John Deere have locked maintenance behind software that can only be factory accessed. There were also rumblings about companies not keeping parts around as long but then fighting 3rd parties trying to replicate said discontinued items.

That being said, how many companies offer up for sale their own antique watches that they have meticulously repaired while using hand-written ledgers (if what they claim is true) to record these things? I mean, it does sort of explain why none of them are cheaper than the amount you stated.

https://www.longines.com/en-us/watches/collectors-corner

I get your point in the sense that the holder is not exactly part of the movement and it's your choice if you don't want the movement serviced. Perhaps you can find a used holder if you can't buy a new one.

This is good advice. Not to pile on, since I can sympathize with the OP’s disappointment and surprise, but my experience in creative fields makes me touchy about assertions about how much a part or a service “should” cost.

Look, find an older Watchmaker and let him find that springloaded ring. It is actually not a movement holder , but a springloaded ring beetween the Mvmt and the Case with a cutout for the stem. Many other WWW watches used the same. And it is not Longines specific. I have somewhere maybe 30 of these rings for military watches.

I will of course look for alternative holder as suggested. Without the holder ring the movement can move around the watch itself, so it has to be there.

I wonder if the part you need is the same as those found in more common sei tacche references? If so, you could try buying a cheap example (see one from eBay below) and swapping the part into your watch. Good luck!

Thank you, actually I did that in the first place (before the whole Longines HQ saga).

Found a Sei Tacche, bought it. Looks perfect...but....the outside diameter did not fit. The inside diameter was perfect, as it is the same movement 12.68z indeed, but it was too "thick" for the slot in the watch case. So it seems there were some kind of differences...What would really help is a measurement of a holder from an actual Longines WWW.

Thank you for the hint!

Allen, make it easier for yourself: with a good metal caliper, measure exactly your inner case diameter. And your movement outer diameter without the lip, balance side up. Let us know. Register at MWR and ask for help. These are your best chances, to get help for Peanuts. Good luck.

Thank you for sharing this information.