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TasMike
·This is a story of dealer integrity.
Last week I bought a Universal Genève watch from a dealer in Stockholm. I was happy with the purchase, but, due to circumstances, that I won't go into here, I had to cancel the deal. The next day I emailed the dealer with the cancellation and received this reply:
Now Peter was quite within his rights to let the matter rest at that point and do nothing more - I had ordered the watch, and paid, and he had shipped it - deal done in good faith.
The terms and conditions of his web site stated that the watch could be returned within 7 days of receipt with a 15% restocking fee, so I could accept that penalty and wait for the watch and then return it. This was going to cause me significant expense because not only was I going to pay the 15% fee I would also have to pay the government import cost (10%) before I could return the watch.
Next email from Peter:
Amazing! Peter had nothing to gain, but was willing to make the effort to satisfy the needs of a non-client.
Next email:
I can't even begin to believe the integrity of this man. He had nothing to gain by doing what he did. Imagine if the world was peopled by dealers with this level of honesty how easy it would be to trust.
His web site is: https://zeppelinerinvest.com/
Last week I bought a Universal Genève watch from a dealer in Stockholm. I was happy with the purchase, but, due to circumstances, that I won't go into here, I had to cancel the deal. The next day I emailed the dealer with the cancellation and received this reply:
Hi Mike,
I just saw your message.
Unfortunately the watch is already sent.my wife fixed that this morning and I will have the tracking number as soon as she is home.
Naturally you can return it, but we have to wait till you get it now and then you have to send it back. Let me know when you have it and I will inform what to write on the return not to get any tax cost.
Sorry for inconvinience.
All the best
Peter
Now Peter was quite within his rights to let the matter rest at that point and do nothing more - I had ordered the watch, and paid, and he had shipped it - deal done in good faith.
The terms and conditions of his web site stated that the watch could be returned within 7 days of receipt with a 15% restocking fee, so I could accept that penalty and wait for the watch and then return it. This was going to cause me significant expense because not only was I going to pay the 15% fee I would also have to pay the government import cost (10%) before I could return the watch.
Next email from Peter:
Hi Mike,
We are trying to get it stopped, but it is not easy in this authomatic world, and Stockholm is a 2,5 million city so there are a lot of parcels, if they can find it tonight at a hub I will know, if not it will have passed the point of possibility and will be on the way abroad
I will be back when i know more tmrw, otherwise it will arrive at your place and you have to return it then.
More info tomorrow
Best
Peter
Amazing! Peter had nothing to gain, but was willing to make the effort to satisfy the needs of a non-client.
Next email:
Hi Mike,
We managed to get the parcel stopped, so i will get it back next week.
I will figutre out how to do a refund of your cardin the weekend and have it done on Monday. Don´t know how it will be done with AMEX.
All the best
Peter
I can't even begin to believe the integrity of this man. He had nothing to gain by doing what he did. Imagine if the world was peopled by dealers with this level of honesty how easy it would be to trust.
His web site is: https://zeppelinerinvest.com/
