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new_heuer
·Here is a clearer timeline of events
·20/11 deal agreed, later that day I inform buyer of end link issue telling him his friend won’t be happy. I send the buyer two quick photos to show the end links are not 19mm.
·21/11 buyer asked for a £300 discount and I agree
·23/11 buyer pays
·24/11 payment clears to my account and ship to the buyer same day
·25/11 buyer receives bracelets
·26/11 buyer confirms receipt of the bracelets and confirms they are “Both really good”
·27/11 Buyer leaves me feedback in the buyers/seller section “bracelet was better condition than described”
·9/12 Buyer messages me to say his friend isn’t happy. This is two weeks after the buyer received the bracelets. We agree I would send a pair of 18mm end links.
·10/12 I post the 18mm end links as agreed
·15/12 18mm end links delivered
·22/12 buyer tells me he is still not happy
·29/12 buyer threatens legal action and threatens to post here on OF if I don’t confirm a return. Buyer makes claim the end links are not NOS, they were not sold as NOS and the buyer has translated what I have written wrong.
·30/12 Buyer states his NOS claim again and asked to return the bracelet - £150
·2/1 I again inform the buyer the end links were NOT sold as NOS and remind him we agreed to an additional pair of 18mm being send to him.
·26/1 Buyer starts a thread asking if the end links are NOS. He clearly still doesn’t understand what I have written and if he thought he was buying a pair of NOS end links then that was his error in his translation.
Unfortunately, there will be some members here who will think I have been unreasonable and as such won’t deal with me. I do however believe I have been more than reasonable, conducted the deal as a gentleman and gone above a beyond to sort the issue between the buyer and his friend.
I believe the buyer is the one that is not being reasonable here and hope not to deal with similar people in the future. I have made a few deals with members here and have only had positive experiences. I have even done a deal with a member from the US where he wired me over £20K and I travelled 100 miles to meet him after he flew to collect the watch. I have even posted parts to members here for free.
The biggest lesson here is deal with the third party directly. I assumed the buyer here on OF had the authority to conduct the deal but apparently not.
·20/11 deal agreed, later that day I inform buyer of end link issue telling him his friend won’t be happy. I send the buyer two quick photos to show the end links are not 19mm.
·21/11 buyer asked for a £300 discount and I agree
·23/11 buyer pays
·24/11 payment clears to my account and ship to the buyer same day
·25/11 buyer receives bracelets
·26/11 buyer confirms receipt of the bracelets and confirms they are “Both really good”
·27/11 Buyer leaves me feedback in the buyers/seller section “bracelet was better condition than described”
·9/12 Buyer messages me to say his friend isn’t happy. This is two weeks after the buyer received the bracelets. We agree I would send a pair of 18mm end links.
·10/12 I post the 18mm end links as agreed
·15/12 18mm end links delivered
·22/12 buyer tells me he is still not happy
·29/12 buyer threatens legal action and threatens to post here on OF if I don’t confirm a return. Buyer makes claim the end links are not NOS, they were not sold as NOS and the buyer has translated what I have written wrong.
·30/12 Buyer states his NOS claim again and asked to return the bracelet - £150
·2/1 I again inform the buyer the end links were NOT sold as NOS and remind him we agreed to an additional pair of 18mm being send to him.
·26/1 Buyer starts a thread asking if the end links are NOS. He clearly still doesn’t understand what I have written and if he thought he was buying a pair of NOS end links then that was his error in his translation.
Unfortunately, there will be some members here who will think I have been unreasonable and as such won’t deal with me. I do however believe I have been more than reasonable, conducted the deal as a gentleman and gone above a beyond to sort the issue between the buyer and his friend.
I believe the buyer is the one that is not being reasonable here and hope not to deal with similar people in the future. I have made a few deals with members here and have only had positive experiences. I have even done a deal with a member from the US where he wired me over £20K and I travelled 100 miles to meet him after he flew to collect the watch. I have even posted parts to members here for free.
The biggest lesson here is deal with the third party directly. I assumed the buyer here on OF had the authority to conduct the deal but apparently not.
