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Donn Chambers
·I hear coating the entire watch case with Elmer’s glue does a good of preventing scratches. 😀
What do do about scratched lugs by an authorized Omega service center on a brand new piece
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sog00d
·I understand the frustration of the OP...that's why I'd rather do the bracelet/strap change myself so in the event that something goes wrong, at least I knew I did it.
I agree with BlackTalon's comment..getting an OB or anyone else for that matter to change a strap is really a gamble..you cannot guarantee the person will take the same care of the watch as you would like him to...and lastly, most of the staff in an OB are sales people with basic training, and only the watchmaker (if one is even available) is the only one with proper training on how to handle watches.
In your case if it really bothers you so much you can ask the OB to completely polish the scratches out (which means they have to send your watch to the service center for the movement to be uncased....etc etc..which also means there is a risk that it comes back with some other issue)....or get some cape cod polishing cloth and try to buff it off yourself.....or just ignore it since more scratches will come anyway the next time you swap the strap out 😁
By the way, which LE is it? I hope not the ST2....
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sog00d
·Well I went back to them to pick up a refinished bracelet that was left with them, prior to the lug incident and brought up my disappointment of new new watched getting scratched by the “experts”. The response I got was...
“Sorry, shit happens”. I was shocked by this unapologetic response and lack of customer care. This watchmaker is supposed to one do the best for vintage, well known for being top notch. Needless to say I will never be going back. How can I trust them with a service if they can’t put a bracelet on without scratching. Won’t trust my movement with them.
“Sorry, shit happens”. I was shocked by this unapologetic response and lack of customer care. This watchmaker is supposed to one do the best for vintage, well known for being top notch. Needless to say I will never be going back. How can I trust them with a service if they can’t put a bracelet on without scratching. Won’t trust my movement with them.
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rafabond
·That this happens in the hands of an expert seems incredible to me, I am no expert and with my Bergeon tool I do not lightning the clock at all, I would tell them to polish the affected areas.
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sog00d
·I’m also avoiding calling this place out so if you planning to get work done in the Seattle area, contact me first so I help you avoid this place.
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The Father
·Service Center ( my mistake) completely sucks. Are they blind and stupid. This scratching the shit out of somebodies watch by a OB comes up too many times. I am no expert, but when I change the straps and bracelets on my watches with my $3 tools I don’t muck my watches up.
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Slowpoker
·To hear this is simply disgusting, an expert did this to your new ST2?
Honestly I would ask for a replacement or at the very least to fix their mistake. I am sorry you had to experience this from someone who is apparently competent.
Honestly I would ask for a replacement or at the very least to fix their mistake. I am sorry you had to experience this from someone who is apparently competent.
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sog00d
·OB completely sucks. Are they blind and stupid. This scratching the shit out of somebodies watch by a OB comes up too many times. I am no expert, but when I change the straps and bracelets on my watches with my $3 tools I don’t muck my watches up.
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Slowpoker
·It wasn’t an OB or the AD with a service center, which I’ve had great experiecrs with so far.
In that case I would suggest complaining to the highest authority at the service center, if that doesn't work then complain directly to Omega.
I'm sure the center will comply once they realise they're at risk of being cut off by Omega because Omega wouldn't be happy to hear about this.
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The Father
·It wasn’t an OB or the AD with a service center, which I’ve had great experiecrs with so far.
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superfly
·When I am bothered by a scratch or some other small thing, I try to think of nebulae in space where stars are forming. Stars that dwarf Earth as if Earth were a grain of sand. Then my scratch seems small and insignificant. I'm not kidding about this. It helps put things in perspective.
With that said, I think you likely have some recourse as others have said. The culprits could buff the scratch, or give you some free stuff. Maybe a high quality spring bar tool!
With that said, I think you likely have some recourse as others have said. The culprits could buff the scratch, or give you some free stuff. Maybe a high quality spring bar tool!
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Acidstain
·That this happens in the hands of an expert seems incredible to me, I am no expert and with my Bergeon tool I do not lightning the clock at all, I would tell them to polish the affected areas.
I am not trying to justify the work of an “expert” but in the end, to an expert this is a 1 minute job that they just wanna get over with.
If you change your own strap, you may not be an expert (but with practice you can be good enough) but you have love for your watch. You have a connection to it. You’ll spend an hour (an exageration of course) if you have to, because It’s yours. You paid for it. And you’ll live with it.
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sdre
·Personally what I do is; ill scotch tape the lugs outside so if I do scrape : it's the tape that gets scratched.
I mean this isn't rocket science.
And it works every time no idea how the Peeps mess it up
I mean this isn't rocket science.
And it works every time no idea how the Peeps mess it up
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Watchmutt
·I tape the lugs up too, plus wrap the body in blue tape to avoid scratches from the work table, misc tools and parts etc. the tape on lugs has prevented a number of scratches.
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sog00d
·I was picking up a bracelet from them so I wanted to get it thrown on right away, so figured might as well let them 🙁
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Hunter87
·I was picking up a bracelet from them so I wanted to get it thrown on right away, so figured might as well let them 🙁
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Philip Loftus
·Same problem with my Navitimer. Tokyo Breitling showroom changed the strap for me. I noticed at the time but said nothing because didn't want the employee to get into trouble.
A week or so later was in the main Ginza office where they actually do the servicing. Chatting to the manager I asked if he could have it attended to. He asked a tad supercilious where I'd had the strap change done. Should have seen his expression change when I told him. A short quarter of an hour later it was back on my wrist looking like new.
A week or so later was in the main Ginza office where they actually do the servicing. Chatting to the manager I asked if he could have it attended to. He asked a tad supercilious where I'd had the strap change done. Should have seen his expression change when I told him. A short quarter of an hour later it was back on my wrist looking like new.
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Pun
·Same problem with my Navitimer. Tokyo Breitling showroom changed the strap for me. I noticed at the time but said nothing because didn't want the employee to get into trouble.
A week or so later was in the main Ginza office where they actually do the servicing. Chatting to the manager I asked if he could have it attended to. He asked a tad supercilious where I'd had the strap change done. Should have seen his expression change when I told him. A short quarter of an hour later it was back on my wrist looking like new.
With little lighter in weight as well, as small amount of metal left your watch case in getting that new look! I might have not liked that idea.
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Baco Noir
·Ok, I'll say it. My watches get worn and get scratched. I'm not the OCD type. While this might bother me if it's the first scratch, they eventually happen and once the initial "oh crap" feeling goes away, life goes on. It will get cleaned up when it goes in for service.