Hi Stanley,
By using the words “bait-and-switch,” you are causing serious negative effects on our company and brand. Before we packed and shipped out your watch, we carefully inspected your watch and ensured that you received a full set watch. We have video evidence of providing you with a valid Rolex warranty card containing information filled out on both sides of the warranty card, not just only on one side. We are unsure of what happened after you received your watch and warranty card, or why the warranty card you have is blank, but we cannot be liable for prints disappearing off the warranty card, especially since it was present when it left our building to be shipped to your destination.
We have never had this problem with any other warranty cards, including the ones that were shipped out on the same day as your purchase. It is completely inaccurate to accuse us of any other oils/solvents being on the hands (other than what is naturally secreted in humans) since our packing staff washes their hands with soap before packing.
Moreover, the reason we are unable to provide you with a refund is due to our company policy. As stated on our Returns/Exchanges website page: “All special order items are not returnable. (Special order = products more than $10,000.)“. Additionally, for defective items we normally work together with customers and provide a solution, but please understand that in your case we shipped out a full set watch to you and would not be able to take the return back (despite our return policy) since we cannot guarantee that you left the watch in the same condition as it was sent out. Despite this being the case, we tried offering assistance by following your suggested solutions. As mentioned in our previous conversations, we are unable to provide you with sensitive documents due to our company policy and, without providing too much information, the other party would not lend us a hand in assisting you.
https://www.watchshopping.com/returns-exchangesClick to expand...