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Warranty Status Verification?

R
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I recently purchased a Speedmaster FOIS from Chrono. Came with the warranty card, and everything.

I was wondering if there is any way to verify that the warranty card is legitimate, and that if I do have to send the watch in, I won't hear back that the stamp is fake, or the serial isn't real.

Do AD's report dates and serial numbers to Omega when a watch is sold?
 
Evitzee
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It's not likely that someone is going to fake a card to sell a real watch. Check the card's sn with your watch's sn…..that's easy enough. If they match you don't seem to have a problem.
 
Dan S
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Do you actually need a warranty card, or do they just look up the watch in the system? I'm trying to think of any other product where you need to save a card these days.
 
Evitzee
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Dan S Dan S
Do you actually need a warranty card, or do they just look up the watch in the system? I'm trying to think of any other product where you need to save a card these days.
Which system? Does the AD report to a central database when a watch is first sold at retail? I bought a brand new Omega from a Carribean AD in Dec. 2018 that had been in dealer stock since Oct. 2016, and I'm sure the AD did not report the sale anywhere. They dated the warranty card, gave me the watch, box and paperwork and sent me on my way. I better have the dated/stamped warranty card, or at least the itemized receipt, for the five year warranty period starting in Dec. 2018. I think Rolex requires a valid warranty card to enable warranty service, at least that is what they say in their warranty terms. In any case having the original warranty card is a valuable item to have when you sell the watch down the road, along with the box and other accessories.
Edited:
 
KingCrouchy
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You can just write to the Omega customer service to check it. They helped me with a similar issue in the past.
 
Dan S
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Evitzee Evitzee
Which system? Does the AD report to a central database when a watch is first sold at retail? I bought a brand new Omega from a Carribean AD in Dec. 2018 that had been in dealer stock since Oct. 2016, and I'm sure the AD did not report the sale anywhere. They dated the warranty card, gave me the watch, box and paperwork and sent me on my way. I better have the dated/stamped warranty card, or at least the itemized receipt, for the five year warranty period starting in Dec. 2018. I think Rolex requires a valid warranty card to enable warranty service, at least that is what they say in their warranty terms. In any case having the original warranty card is a valuable item to have when you sell the watch down the road, along with the box and other accessories.

Good to know, that sounds like a pain, and very old-fashioned to need a piece of paper to get repairs under warranty. But I guess it's a very traditional industry. When my washing machine had a problem and I called the manufacturer's service number, I gave them the serial number and they immediately knew when and where it had been purchased. This has generally been my experience with appliances, consumer electronics (i.e. phones and computers), automobiles, etc.

As you may be able to guess, I don't generally buy new watches.
 
Evitzee
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Part of the reason for hard copy warranty certificates is to try to cut down on grey market sales, transshipment of watches to other markets, and other shenanigans where the warranty card gets 'lost' along the way. Rolex has security features on their warranty cards; microprint, holograms under UV light, special finishes, etc. to try to cut down on fakes. And most manufacturers will not, under any circumstances, reissue a lost warranty card. It's a messy world.

Appliances, consumer goods and automobiles don't have these sorts of issues due to their large size and specialization for a particular market. Watches, being expensive, portable and desirable are pretty unique.
 
Hduck
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I know with Bretling you are required to send the card in with the watch. I sent a SM racing in for warranty repairs and the AD said it really wasn’t necessary
 
R
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KingCrouchy KingCrouchy
You can just write to the Omega customer service to check it. They helped me with a similar issue in the past.

I'm in the process of doing that. Emailed Swatchgroup and Omega.
 
KeithS
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It looks like Omega still requires either a warranty card or a receipt.
Screen Shot 2020-02-29 at 9.00.56 AM.png
 
R
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KeithS KeithS
It looks like Omega still requires either a warranty card or a receipt.
Screen Shot 2020-02-29 at 9.00.56 AM.png
What I'm trying to confirm, is weather or not the warranty card the seller gave me is a real, valid card, or if they somehow aquired an unstamped card and put a sticker on it.
 
KeithS
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R robjd
What I'm trying to confirm, is weather or not the warranty card the seller gave me is a real, valid card, or if they somehow aquired an unstamped card and put a sticker on it.

Yeah, I get that. I posted shipping instructions in response to someone asking if there was a centralized system that kept track of where and when an Omega watch was sold. I'm guessing the answer to that is no, seeing as they want individuals to mail in the warranty card with the watch for any repairs covered by warranty.

For you, I would imagine calling the AD whose name is on the warranty card and asking them to confirm whether or not they sold the watch is your best bet.
 
Evitzee
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R robjd
What I'm trying to confirm, is weather or not the warranty card the seller gave me is a real, valid card, or if they somehow aquired an unstamped card and put a sticker on it.
Does the watch's reference number on the card match your watch, and does the serial number on the card match the serial number on the back lug of your watch? If it does I don't see what your problem would be. I think you are overcomplicating this. Post a copy of the warranty card and we can tell you if it looks fishy.
 
M
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R robjd
What I'm trying to confirm, is weather or not the warranty card the seller gave me is a real, valid card, or if they somehow aquired an unstamped card and put a sticker on it.

Hello! I realize these posts are a few years old - hopefully you still receive this. Was wondering if Omega customer service was able to help or if you figured out the answer to your warranty card question somehow? My situation: I’ve just purchased an Omega online that allegedly came with an Omega warranty dated from 2023. All the cards were enclosed, all the serial numbers match the watch. The warranty card has an AD stamp, but it’s not dated. The online seller only gave me a month and year, no exact date, so that’s a little fishy. I just want to confirm if there’s a legit Omega warranty or not…otherwise I’ll send it right back. Just trying to figure out how. Thanks.
 
YY77
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M mcoguy
The online seller only gave me a month and year, no exact date, so that’s a little fishy
All Omega's sold from 2018 should have 5 years warranty, so yes this is fishy. Only reason it could be 1+ years is if it has been serviced in 2023 and gotten 2 years warranty (which should be accompanied with a warranty card).
 
M
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YY77 YY77
All Omega's sold from 2018 should have 5 years warranty, so yes this is fishy. Only reason it could be 1+ years is if it has been serviced in 2023 and gotten 2 years warranty (which should be accompanied with a warranty card).
No no…the point is it was supposedly sold sometime in 2023, which is when the 5 year warranty would start. But with no date on the card, I don’t know when that date was, and I don’t know that the warranty was ever truly activated.
 
X350 XJR
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M mcoguy
No no…the point is it was supposedly sold sometime in 2023, which is when the 5 year warranty would start. But with no date on the card, I don’t know when that date was, and I don’t know that the warranty was ever truly activated.

Take it to an AD or Boutique they should be able to verify the warranty status.
 
YY77
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M mcoguy
No no…the point is it was supposedly sold sometime in 2023, which is when the 5 year warranty would start. But with no date on the card, I don’t know when that date was, and I don’t know that the warranty was ever truly activated.

If it would have 5 years and was first sold in 2023 and this is what you have been told:

M mcoguy
The online seller only gave me a month and year, no exact date

That's a red flag to me.
 
padders
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Strictly speaking it doesn't have a valid warranty since the warranty depends on the card being stamped and dated. The easiest solution is to put a date on it based on what the seller indicated. Omega do not keep a central record of watch serial against warranty status AFAIK, they go from the card. You might run into trouble if you need to claim on the warranty and the card is undated. Other than filling in the card themselves, I am not sure what help a dealer can be with this, unless that is they sold the watch originally and keep their own records of serials maybe.
 
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