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  1. nurseford25 Mar 4, 2016

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    In December my wife's Aqua terra began loosing time. The watch was nothing special just a silver 2005 quartz model. The boutique suggested we have it serviced because a new battery didn't solve the problem. So we sent it off. Last week I began calling asking if anyone had any updates on the watch, since it had been nearly 3 months. Yesterday I received an email explaining that a UPS truck was robbed and two of the boutique customers had lost their watches. I was one of them. Now fortunately the watch was purchased second hand for not a lot of money and it wasn't a huge loss. Let's hope the other customer who's watch was stolen wasn't having a nice 321 serviced.

    The boutique/omega service center has offered to replace the watch at no cost to me. The boutique at topanga canyon handled the situation very well. I was able to convince my wife to get the 38.5mm white quartz aqua terra (mainly so I could steal it now and then!). So long story short I didn't have to pay for my service costs and upgraded to a watch that cost more and one that I could get away with wearing every now and then. Not a bad day, although I may be leery in the future sending any pieces off for service even though it was no fault of the service center.
     
    Edited Mar 5, 2016
    SmokyT, Screwbacks, Jwit and 3 others like this.
  2. ulackfocus Mar 4, 2016

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    :eek:

    Misdemeanor or felony?

    (I love autocorrect - when it happens to other people, that is. :p)
     
  3. gemini4 Hoarder Of Speed et alia Mar 4, 2016

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    It's not often someone is pleased with Omega's service department.
     
    Dre, bazamu, toddle321 and 1 other person like this.
  4. JimInOz Melbourne Australia Mar 4, 2016

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    Good outcome, great to hear about it, rather than some of the sad cases some members have to report.

    ::psy::
     
    nurseford25 likes this.
  5. peatnick Mar 4, 2016

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    Typical Omega service center outcome, replace with new ;)

    Won't mind seeing pics of your (wife's) new Aqua Terra!
     
    Edited Mar 4, 2016
  6. nurseford25 Mar 5, 2016

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    Haha. Typing on an iPad is the worst!
     
  7. nurseford25 Mar 5, 2016

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    For sure. The boutique couldn't give us the watch today because the watch has to come out of the service center budget. So should have it in possession by the end of next week. Will update with pics then.
     
  8. Perseus Mar 7, 2016

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    That's fantastic they were so cool about it.
     
  9. nurseford25 Mar 12, 2016

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    Replacement finally arrived Pictures as promised! I'm happy with it and most importantly so is my wife!

    image.jpeg image.jpeg image.jpeg image.jpeg
     
    SmokyT, Halldawg, Deafboy and 3 others like this.
  10. ulackfocus Nov 16, 2016

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    kkt, Giff2577 and nurseford25 like this.
  11. nurseford25 Nov 16, 2016

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    That was the plan to get her a watch that I could wear! I ended up getting her the automatic version, and I picked up the 41.5mm version for myself. Now we have an excellent pair of couples watches. I actually traded the quartz one for my 2531.80. I thought it was a great trade. Quartz for an automatic I didn't want to offend the great @ulackfocus by owning a quartz! haha.
     
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  12. Bumper Nov 16, 2016

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    nurseford25 and Drawarms like this.
  13. oddboy Zero to Grail+2998 In Six Months Nov 16, 2016

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    Dude, did you just admit to a felony on an Internet forum? You planned the heist?

    ::bleh::
     
    nurseford25 likes this.
  14. nurseford25 Nov 16, 2016

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    I admit nothing! :cautious:
     
    oddboy likes this.
  15. Drawarms Nov 16, 2016

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