I’ve not tried telephoning them, I’m not very willing to pay the international call charges. I’ve sent them multiple emails now but they only reply occasionally. I have not heard back from them since September, where they offered to post it to me if I paid the custom charges now. They have also mentioned that the request for the custom charge refund was submitted on the very day that they received the package. I’ve repeatedly asked for updates but I haven’t actually had any concrete status update except that they have submitted the refund request.
I have tried contacting the Swiss customs and the Swiss mail but I am still waiting to hear back from them as well. Does anyone have any experience with their customer service previously?
I would really appreciate if a Swiss member could perhaps make a phone call on my behalf. Any kind me,need out there, shoot me a PM if you’re feeling nice.
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