Uneven crystal on 2254.50

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Question from a newbie to Omega and luxury watches in general. Just got a Peter Blake 2254.50. It is a 2007 piece that came with box and all papers. I just love the look of. Got it from a reputable dealer who acquired it from Japan. Only had it for couple days but am really enjoying it.

Only issue is, that I notice when I run my finger around the bezel I can feel that the crystal is maybe .5 to 1 mm or so above the bezel at 12 whereas it’s flush at 6. The dealer says he didn’t replace the crystal that he believes is the original.

So the question is should I be concerned? The dealer is willing to take it back and have his watchmaker inspect and fix if needed but I don’t know if it’s worth the trouble.

 
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Question from a newbie to Omega and luxury watches in general. Just got a Peter Blake 2254.50. It is a 2007 piece that came with box and all papers. I just love the look of. Got it from a reputable dealer who acquired it from Japan. Only had it for couple days but am really enjoying it.

Only issue is, that I notice when I run my finger around the bezel I can feel that the crystal is maybe .5 to 1 mm or so above the bezel at 12 whereas it’s flush at 6. The dealer says he didn’t replace the crystal that he believes is the original.

So the question is should I be concerned? The dealer is willing to take it back and have his watchmaker inspect and fix if needed but I don’t know if it’s worth the trouble.


 
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I would have it looked at if crystal not seated correctly could affect water resistance so it’s worth fixing IMO
Any service records? If not consider having it serviced and this will be addressed.

Nice watch!
 
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Something definitely does not look right. That would bother me every time I looked at it. Just get it serviced and you’ll be all set.
 
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I would have it looked at if crystal not seated correctly could affect water resistance so it’s worth fixing IMO
Any service records? If not consider having it serviced and this will be addressed.

Nice watch!
The dealer says “The only thing we did was disassemble, refinish case and bracelet, reassemble, pressure test, and calibrate movement. Nothing else was done.” Says pressure test to 10am was perfect. Can’t do deeper with equipment he has
 
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Something definitely does not look right. That would bother me every time I looked at it. Just get it serviced and you’ll be all set.
Thinking about it. But it’s running well and hate to give up for 2-3 months
 
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Usually an uneven gap between crystal and bezel on one of these is down to either a badly located or bent bezel, but the picture here does indeed make it look like the crystal isn't set flush. If the latter is the case, it would be a concern as there is no way it will be water resistant if not sitting flush against its gasket. A no longer flat or incorrectly located bezel is a more likely cause IMO. It is quite easy to bend the bezel assembly if you try to remove it incorrectly from one side only.
Edited:
 
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The dealer says “The only thing we did was disassemble, refinish case and bracelet, reassemble, pressure test, and calibrate movement. Nothing else was done.” Says pressure test to 10am was perfect. Can’t do deeper with equipment he has
If they fully disassembled the case, that would include removing the crystal. This is often done with a full refinish.

The crystal was not installed correctly, either during the last service or one that was done in the past. The crystal seal is a hard plastic seal and it has been crushed on one side, and part of it is under the crystal, leaving that side high.

If you were to remove the movement and look at the crystal inside the case, you would see a gap between the case and crystal, like is shown here:



This is from a watch I received with the exact same issue. After removing the crystal and installing it again with a brand new crystal seal, it looks like this:



That was a fairly mild instance of this problem. Since your crystal is sticking up so far, it probably looks more like this:



Note that a new seal must be used, as these are one time use only seals. They will never grip as well once they are used, even if they are not crushed/damaged.

Hope this helps.

Cheers, Al
 
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If they fully disassembled the case, that would include removing the crystal. This is often done with a full refinish.

The crystal was not installed correctly, either during the last service or one that was done in the past. The crystal seal is a hard plastic seal and it has been crushed on one side, and part of it is under the crystal, leaving that side high.

If you were to remove the movement and look at the crystal inside the case, you would see a gap between the case and crystal, like is shown here:



This is from a watch I received with the exact same issue. After removing the crystal and installing it again with a brand new crystal seal, it looks like this:



That was a fairly mild instance of this problem. Since your crystal is sticking up so far, it probably looks more like this:



Note that a new seal must be used, as these are one time use only seals. They will never grip as well once they are used, even if they are not crushed/damaged.

Hope this helps.

Cheers, Al
Thank you for the explanation. Now I wonder if I should send it back to the dealer so his watchmaker (he says omega certified) can fix it or if I should pay for official Omega service and have to wait 2-3 months to get it back
 
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Well the dealers watchmaker passed it as ok, so it makes you wonder.....I would be reluctant to do that. I would find independent Omega certified watchmaker with parts account and have it serviced and crystal fitted properly. Maybe dealer will give you some partial refund, fair to ask I think.