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mydeafcat
·So, I’m a customer service fanatic. After all, we are all someone’s customer (I’m a marketing and sales guy, BTW). Provide a good experience and I’m the first to thank you and promote your business far and wide. Take my money while making the customer experience both painful and irritating (telcos, anyone?), and I’ll likewise, um, promote it widely.
Yesterday was a great day. Bought new wheels and tires for my (new-to-me) VW. Sales rep was so effusive and enthusiastic; a really passionate VW/Audi guy who was more concerned about the connection with a new customer than the sale itself. We spoke on the phone for over 40 minutes. My kind of sales.
Then, off to a detailing shop - a local legend even though it’s only been around for a few years. In fact, you’re only accepted as a client by referral or by first buying a full-meal package. I was referred and I only needed a minor detail and engine wash. The service was spectacular. Tiago is clearly a great owner and boss, with an ethic I don’t often see in most guys his age (maybe 30?). From the (not knock offs) Eames lounger and Barcelona chair and ottoman in the waiting area to the vintage Porsche Racing images on the wall behind (to remind you of your location!) the place was totally professional.
We finished the walk around inspection and settled up. After handing me the bill he thanked me for the business and then added, “nice Speedmaster, by the way”. My watch was barely peeking out under my jean jacket cuff! I was super thrilled, of course. Naturally, that opened an entirely new conversation about watches, vintage and otherwise. Made my day.
Yesterday was a great day. Bought new wheels and tires for my (new-to-me) VW. Sales rep was so effusive and enthusiastic; a really passionate VW/Audi guy who was more concerned about the connection with a new customer than the sale itself. We spoke on the phone for over 40 minutes. My kind of sales.
Then, off to a detailing shop - a local legend even though it’s only been around for a few years. In fact, you’re only accepted as a client by referral or by first buying a full-meal package. I was referred and I only needed a minor detail and engine wash. The service was spectacular. Tiago is clearly a great owner and boss, with an ethic I don’t often see in most guys his age (maybe 30?). From the (not knock offs) Eames lounger and Barcelona chair and ottoman in the waiting area to the vintage Porsche Racing images on the wall behind (to remind you of your location!) the place was totally professional.
We finished the walk around inspection and settled up. After handing me the bill he thanked me for the business and then added, “nice Speedmaster, by the way”. My watch was barely peeking out under my jean jacket cuff! I was super thrilled, of course. Naturally, that opened an entirely new conversation about watches, vintage and otherwise. Made my day.
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