I just don't get the stories though. I have never had an issue at a Rolex Store, with the one on 5th avenue NYC taking a lead on incredible customer support and care, even without charging me for small repairs (like a bezel change or bracelet adjustment or a watch verification). It was so good that actually opted to get a couple of watches at the store rather than seek discounted pricing elsewhere because I simply wanted my wife to have the full experience. And they gave us the watches with bottles of Champagne and other goodies. And no, These where not diamond studded 30.G watches. Just datejusts.
The Omega Store in NYC also high marks on excellent support and service. But even in other cities like Chicago, Toronto, or in Michigan I always have had excellent service. And those members that know me can attest I do not dress or look like an executive with an Amex black. I am very plain and my wife is African American. (Which, if you read the forum feedback should be another reason for bad service)
So, On my end, I Don't get all this bohaha . Maybe I'm just lucky.
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