Hypothetical question, should you ever service a rarer limited edition such as the Alaska Project, Japan Racing, ST1 or ST2 as long as it is still working? If yes, should I trust Omega with this? Should you specify to not replace hands, crystal, not polish, etc? Does it devalue the watch if certain components are replaced? Any guidance is greatly appreciated!
I have an emotional rollercoaster of a story to share regarding getting a Speedy Tuesday ST1 serviced, which I have since let go............ Also, for the record, I am on the hunt for another.
I knocked the bezel against something quite light, and it got a deep nick in the bezel. Worst than what I tend to see from normal wear. Other than this, the watch was MINT. I even had other bezels that I could potentially swap on myself, but as you may know, the Speedy Tuesday bezel is brushed, and actually has a slightly different shape than a normal Speedy from 2017. So I went to my Omega AD in town. They insisted that the watch MUST be sent in for service because its a special edition. I agreed, but only if they noted that I wanted nothing else done. I didn't even want them to open the caseback. I had them show me the note! I must have sounded insane. Anyway, they agreed, showed me the note and I proceeded to allow it to be sent in.
I believe it took 1 month for a call. They called me and said that they opened the caseback and inspected the gaskets and recommend I change the gaskets. I could not believe they opened it, but there we were. So they said, IF you change the gaskets then you can get a 1 or 2 year service warranty from Omega. As this was 2019 the 2 year warranty on the 2017 model had nearly run up. So I begrudgingly agreed. They replaced the gaskets and the bezel. I received it another month later.
When I got it back, there were scratches on the back lug and bezel, as if they used a screwdriver to pop off the bezel to realign it after replacement. I immediately went to my AD and showed them. They said they couldn't do a thing, because I had accepted it from them... Yeah.
I ended up reaching out to Omega via Instagram. They put me in touch with a representative that helped me set up another service. This time they would refinish the case. I sent it away. 1 month later I receive the watch and it has been "refinished" on the back lug with a grit of brushing that did not match the rest of the case.... I imagine that most of us are detail oriented...I could not believe my eyes. I reached out to the same rep and showed photos. She said they couldn't do mush. I pleaded. Eventually, she agreed to send the watch to Switzerland and they would have a new case made and the serial number engraved on the new case. So 2 months after that I received my ST1 back to how it should have been....