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  1. Jel999

    Jel999 Dec 18, 2018

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    Good morning all. Has anyone got any ideas why service times are so long. I dropped my recently purchased Seamaster off at an authorised Omega service centre on the 19th of november for a service and a new mainspring i've been told that it will take 6-7 weeks. As I was hoping to be able to wear it at Christmas, i'm resigned to be wearing my beat up Traser instead.
    Whilst I understand that there's a possibility that the spring might feasably be sourced from the factory, I still fail to understand why such a timescale.
     
  2. JimInOz

    JimInOz "Helpful Hints from Heloise" of bracelet cleaning. Dec 18, 2018

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    So many factors involved.

    If the service centre needs parts from Switzerland, they probably wait until they have enough to justify a bulk order and shipping/customs etc.

    There's also the availability of watchmakers, some of them actually take time off for vacations, medical appointments, training courses, recover from hangovers etc etc.

    The time of year may also impact their workload (people wanting their watch serviced for Santa time).

    Just relax and I'm sure it will happen.
     
  3. Archer

    Archer Omega Qualified Watchmaker Dec 18, 2018

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    Because yours is not the only watch they are working on mate.