I was thinking about doing that, but never tried it before. One of the reasons I thought about going the shop route is so that I can scope the place and people out, maybe talk to few and see how they are. I think it would be good to have some sort of previous contact and face to face convo so when time does come for bigger service, that is already all done. Maybe my thought process is wrong, but I think that if watch shop knows of you already, and you dealt with them before for small things, you brought them business and so on, they would possibly provide a bit better service since you are return customer, and not just some random person coming in for the 1st time. Also, by talking to people there it would give me the idea of how they operate and interact with customers, possibly their knowledge and how they run their shop in general. If I was to bring in a watch just to get bracelet adjusted, and they said only way they do it is if I get full service (which is pricey as you are aware most likely) I would probably never come back there again. If they tried to charge me arm and a leg for that adjustment, I would most likely not come back again.
Click to expand...