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hbombkid
·So my PO needed service so sent it in. I want to give the experience.
Use a boutique or mail yourself - I normally would have always done it myself, but I needed to go into the office for a work trip and a boutique is nearby. I also ordered a strap from them and since I was going to be in the area. Because of that I decided let them mail it for me.
That definitely would have slowed things down. The guy who took my watch was fine, but he was a little condescending not rude but I am pretty big into watch and asked a couple questions and just his response tone was more like you do not know what your talking about. I have not gotten that at other boutiques who knows. I ultimately let them mail it.
A few days go by and I regretted them handling it. For how much I know i would rather not have someone in the middle. Yes they are simply in the middle. I thought maybe it would be faster, better experience with a boutique doing it. I thought give it a couple weeks to make sure the watch arrived and see if I can just deal with them directly.
After a few weeks I call and let me tell you that is the Omega experience I am used to! The customer service rep was incredibly nice and helpful. They were glad to transfer it into my name and take out the boutique. She sent me a link to register in their portal. I did that as well as put in a payment method to pay for the service. The portal also gave me updates on what was happening which you don't get when having someone in the middle.
It was 4 weeks from when I had it transferred over to arrival today. It was in decent cosmetic shape but it now looks mint and is running +1 sec a day!
Definitely just deal with swatch on your own. The customer service is incredible and I really think I saved about 2 months vs having the boutique doing it.
Use a boutique or mail yourself - I normally would have always done it myself, but I needed to go into the office for a work trip and a boutique is nearby. I also ordered a strap from them and since I was going to be in the area. Because of that I decided let them mail it for me.
That definitely would have slowed things down. The guy who took my watch was fine, but he was a little condescending not rude but I am pretty big into watch and asked a couple questions and just his response tone was more like you do not know what your talking about. I have not gotten that at other boutiques who knows. I ultimately let them mail it.
A few days go by and I regretted them handling it. For how much I know i would rather not have someone in the middle. Yes they are simply in the middle. I thought maybe it would be faster, better experience with a boutique doing it. I thought give it a couple weeks to make sure the watch arrived and see if I can just deal with them directly.
After a few weeks I call and let me tell you that is the Omega experience I am used to! The customer service rep was incredibly nice and helpful. They were glad to transfer it into my name and take out the boutique. She sent me a link to register in their portal. I did that as well as put in a payment method to pay for the service. The portal also gave me updates on what was happening which you don't get when having someone in the middle.
It was 4 weeks from when I had it transferred over to arrival today. It was in decent cosmetic shape but it now looks mint and is running +1 sec a day!
Definitely just deal with swatch on your own. The customer service is incredible and I really think I saved about 2 months vs having the boutique doing it.
