I bought a planet ocean 9300 chrono from an AD(authorized dealer). 4 days later I realized that the chrono function of my watch was not working, so I contacted OMEGA and the AD for a replacement because I got a defective watch that was not working since the begining. Neither OMEGA nor the AD were able to replace my watch. OMEGA fixed it (it took 2 months and 10 days) and returned back to me.

In my personal opinion, OMEGA has great watches but they are selling defective watches and if you are unfortunate as I was, once you pay for it, there is nothing you can do to either return the watch or get a replacement. This is just my personal experience but what happened to me can also happen to you.

I am willing to reply to any commentary any of the people of this forum might have. I also have all the evidence about what I posted in this thread. Please feel free to contact me if you have any questions. I don't think that when you buy a luxury watch that cost 8100 US dollars, you need to get a defective watch instead.

 

Hi Miguel, welcome to the forum!

Sadly, with all things mechanical, sometimes things go wrong. You get defective Omegas, defective Rolexes, defective Patek Phillippes, you name it! Of course, it is extremely disappointing, and not a great way to start off your watch ownership, but the manufacturer has the right to put right their wrong. Hopefully your watch will give you years of trouble-free service from now on

Chris

 

Hi,

No. They didn't tell. My watch was sent to Switzerland for repair but they didn't tell me what went wrong. What really annoyed me was to pay for a defective watch with no opportunity for a physical replacement.

 

Hi Miguel. A mechanic once said to me: "Shit happens, and this time it happened to you." Not what you want to hear, but true. You're experience is not one we come across often, but certainly possible with any brand or product. Don't know why it wasn't replaced immediately though. The dealer might not have had another in stock and was instructed to send it in.

 

I contacted OMEGA itself first and asked for a replacement (I just had 4 days with it !) and they didn't resolve my issue. Yes, they always said that the watch was going to be repaired, but think about it! Most items you buy somewhere else you can return them in a period of time (even if it is just because you didn't like them), so it was a surprise to me that it is impossible to do it with an OMEGA watch. I just wanted my watch to be replaced

 

I contacted the AD, they said that the issue should be solved by OMEGA, not themselves. They had another one in stock but it seems that once they get the money, neither the AD nor OMEGA care about anything

 

I can see why you feel like that. How would you feel if you sent a watch to a high end brand and had to wait 15 months for it to return? That's what it takes for JLC to do restorations on vintage pieces.

 

Thank you for your advice,
Do you have any recommendation about how to contact them?
I tried to do it from the official web site but my concerned was received and forwarded to swatch group USA as I live in USA. Then my watch and my concern seem that went to Switzerland but apparently they decided not to replace the watch

 

I got the chrono 9300 orange bezel, orange strap. It feels good, no doubt about its great design. But I wouldn't do it again. And definitely, my next watch is NOT going to be an OMEGA

 

I'm not familiar with the 9300 Chrono model as my only two modern Omegas are the SMP 2254.50 and the Speedmaster 3570.50 - I bought both of them new and have not experienced any problems with any of them. I have owned the SMP for almost four years and the Speedy for almost one. Well, if I find myself in the scenario that you just described --a brand new and expensive item that fails to work after four days-- I would simply return it and get my money back! Not sure where you reside, but where I live there are cosumer laws that protect us against situations like that. The AD does not want to cooperate? I simply return the watch and let the folks from my CC Dispute Department deal with them I have never lost a dispute with my CC

 

I agree with you. This is unacceptable

 

Really you should have demanded an immediate replacement. You would if it where a shirt or a pair of jeans !.

 

I did. They didn't care. They said OMEGA should have fixed the issue. OMEGA people on their part said the only thing they could do for me was to fix the watch

 

Strange way to do business ?. In the UK by law there is a 28 day returns policy. Hope its all sorted now, and you're happy with your watch ?. Maybe a few pics here will reignite your love for your watch ?.