The AD was lying plain and simple - spring bars are not case parts. If I look up a case on the Extranet and open up the BOM (bill of materials) for the case, you don't see spring bars listed there. You have to look at the bracelet BOM to find the spring bars listed.
My guess is they didn't want to be bothered ordering such a small item, so they told you this to get rid of you. Omega does sell accessories like bracelets, straps, etc. without a parts account, and those parts include spring bars. There are even posts I've seen on here where people go to a boutique and ask to buy them, and are given them for free...
Cheers, Al
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