Respectable Member gatorcpa
What you said is correct.
I met a friend, who has suffered some inconvenience, when using PayPal recently. After listening to his story, I support your opinion of eBay and PayPal.
This friend listed his watch for auction on eBay. It was sold to a high-bidder overseas, during the recent festive season. The buyer paid him, via PayPal. After taking his watch out from the bank safe-deposit box, he wanted to make sure the watch is working, in the manner he described it, in his listing. He brought it to his watchmaker's service station. Unfortunately, other junior watchmakers were present, while his personal watchmaker, one who is the most senior, came to work late because he was still on vacation.
My friend informed the buyer of the situation and despite three emails, within a span of one week, the buyer did not respond. Finally, the buyer came back, asking for his watch to be shipped. My friend explained the cause of the delay, suggesting to the buyer that he either wait for the watch to be inspected by his watchmaker or if he so wished, cancel the transaction. The buyer insisted that the watch be shipped, immediately. My friend refused to send it, since by then his senior watchmaker contacted him and said, there was something wrong with the date mechanism and it would take some while, to get it fixed.
After learning about the fault of his watch, this seller did not want to send to the buyer a watch that is not performing 100%, worried that the buyer would return the watch to him. Consequently, both parties would then lose on the shipping charges to and fro.
The buyer came back and threatened to give him a negative feed-back and alleged that my friend was attempting to defraud him. Immediately after the threat, my friend opened a case with eBay to cancel the transaction and refund the buyer's payment, explaining to eBay and the seller the reason, as to why the watch was not shipped. The buyer did not respond to the request that the transaction be cancelled, amicably.
Immediately after, the buyer opened a case, alleging that my friend did not refund his payment and was at the same time, trying to defraud him. PayPal then limited my friend's account and asked for all the invoices or receipts and proof of delivery, for the last past six or seven transactions, over eBay. The complainant was fully refunded by PayPal. Presumably, the buyer's complaint was being investigated by PayPal. While the investigation was on my friend's PayPal account was frozen.
In this instance, eBay and PayPal are not to be blamed, for causing the inconvenience to my friend. The investigation is triggered by an unreasonable buyer with a brain, smaller than a donkey's.
Thank-you.
Click to expand...