Well, I think that's it - you might have had a pleasant personal experience but many others have had entirely different experiences (both good and bad). There was just no consistency. Some people received theirs in June and some still haven't received them (after a year!). Some picked theirs up at OBs while sipping champagne while others opened up a cardboard box that FedEx just delivered to their house. Some had flawless watches from the beginning while others received watches that should've initially failed QC and never left the factory.
You'd think that with a Swiss company that makes hundreds of thousands of watches each year that they would aim to make this special release - the first Omega sold online - as consistent and as smooth of a watch buying experience as possible - and perhaps even something that closely mirrors any traditional online purchase - "point, click, buy, pack, ship, track, deliver". Other than a reservation confirmation and a few emails, there was no guidance on how the actual process would unfold, how long it would realistically take, and no real "customer care" along the way. Omega offered no real transparency with their communication. The general emails were too infrequent. The wording was vague. The dates were soft. The promises were empty.
And it was essentially the same thing when direct emails were exchanged. In my last exchange with Omega, I've been told my watch has left Switzerland, arrived in my home country but now they "are working on finding [my] watch". Why does it have to be FOUND? If it was shipped via "express courier" to my market on December 15th, shouldn't it be here by now? And where did it go if not to where I am picking it up from? I just don't understand how this can happen.... Perhaps I don't understand the process of moving luxury goods across international borders between markets but this seems to be an extreme case or something has gone terribly wrong.
Honestly, had they just been upfront and said something like... "the actual departure from Switzerland of your watch was delayed until the 22nd due to an local strike of airport maintenance staff and the DHL driver being involved in a minor traffic accident involving a cow. It was shipped to your country's regional office where it transited customs, was inspected and worn by *only* 4 office staffers (1 per day) before being carefully repackaged. Unfortunately, due to the observance of Festivus, adverse weather conditions and a locust infestation, our offices were closed longer than expected. Also, the last staffer with your watch went missing for 2 days after New Years.. (luckily we found him - phew!). Anyway, your watch completed this phase on January 5th and was shipped via pony express 12-day to your local boutique (tracking # H33H4W2U). As you can see (assuming your rider does not die of dysentery along the way), it should arrive on Wednesday and your local boutique should contact you via singing telegram within 2 days of it's arrival to arrange pickup"...it'd actually be somewhat believable and I'd be much more at ease.
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