Omega Speedmaster exchange cases?

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Can anyone say if Omega will exchange a Speedmaster case. hypothetically if a case is damaged to the point of needing laser weld and sent to Omega, will they laser weld or exchange the case and if so what of the serial on the lug? Came up in another group and I am just curious.
 
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Omega don’t laser weld so exchange would be the offer. At the senders cost. Yes AFAIK they will put the serial on the new case.
 
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They can replace the case and engrave the original serial number, if required.
 
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I recently sent in my 6 month old 3861 because the bezel fell off. No impact or damage of any kind- the case still looked new. When I got the service slip, I saw that Omega is replacing the case under warranty.

 
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I can confirm that Omega will add the serial number to a replacement case, even on an older watch that originally didn’t have one.

At one point I owned a 1985 Speedmaster that had been fully serviced by Omega (hands, dial, case, bezel). Have no idea why it had the case replaced, but I got it dirt cheap about 14 years ago.

it had the serial number of the movement on the case lug, which told me it was a service case.
 
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I recently sent in my 6 month old 3861 because the bezel fell off. No impact or damage of any kind- the case still looked new. When I got the service slip, I saw that Omega is replacing the case under warranty.

Unrelated to the OP question, but bezelless Speedy looks so much cleaner... wonder if it can be kept like that.
 
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I recently sent in my 6 month old 3861 because the bezel fell off. No impact or damage of any kind- the case still looked new. When I got the service slip, I saw that Omega is replacing the case under warranty.


Possible the case was slightly out of tolerance stopping the bezel firmly locking, hence the new case? Either way, great service by Omega.
 
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I recently sent in my 6 month old 3861 because the bezel fell off. No impact or damage of any kind- the case still looked new. When I got the service slip, I saw that Omega is replacing the case under warranty.


Actually, it looks even nicer without the bezel 😁
 
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Yes they can change it on request , re-lasering the serial number and your original case destroyed, expensive but not an issue, did it for a Japan racing speedmaster on that way .