Omega Service Center - Service in Progress Status

[yip1234]

I was checking the status of my warranty service through the Swatch portal and the status currently shows as 'Service in Process' but the date next to that description has changed a couple times over the last few weeks. It originally showed Service in Process back at the end of September and changed to 10/5 to now 10/19. Anyone know why the date keeps changing or what that means? I thought it was getting worked on back at the end of September when the status was originally updated to 'Service in Process' but doesn't look like that is the case.

Edited: Oct 23, 2022

 

[Scarecrow Boat]

Y yip1234

Anyone know why the date keeps getting pushed out or what that means?

Could be that parts aren’t readily available/back ordered to not having enough staff to work through the full queue.

 

[LC23]

I have one in for service in the UK at the moment. Mine definitely had a period where parts had been ordered as it showed that. It's now showing as being serviced but completion date towards year end. I was advised when I dropped it in that turn around time was about 24 weeks.

 

[STANDY]

That one little screw is out of stock and on back order….. 😗