Omega replacing a faulty 2016 Seamaster

Spruce · Mar 13, 2021

I don’t know if the link will work, but today’s Daily Telegraph money page records two problems, the second of which may be of interest.

In 2016, the writer was given a £4000 Seamaster as a wedding present. It developed faults in 2017 and he returned it to Omega for repair. In 2019, the watch again malfunctioned and was again repaired by Omega but problems arose again in 2020. The owner asked for a replacement but was offered a further repair and an extended warranty. Following the intervention of the columnist, Omega replaced the watch.

http://digitaleditions.telegraph.co.uk/data/538/reader/reader.html?
social#!preferred/0/package/538/pub/538/page/255/article/150543

AntonisCy · Mar 13, 2021

OMEGA Customer support is top notch.

Syrte · Mar 13, 2021

Spruce
Following the intervention of the columnist, Omega replaced the watch.

http://digitaleditions.telegraph.co.uk/data/538/reader/reader.html?
social#!preferred/0/package/538/pub/538/page/255/article/150543

Somehow the link is not loading.
What intervention? Did the buyer mention he was a writer for a mass circulation paper in the UK?
It would have been a very powerful « intervention », although unethical of him to use his job as lever for a private problem.

madjestikmoose · Mar 13, 2021

The link isn’t loading because only half of the webpage is hyperlinked (try copying the entirety of the OP’s text and pasting into browser).

Hardly great customer service. I often find the only way to get what you want re. faulty merchandise/service is to moan about it on social media; dealing directly is a waste of time and effort. Shame it’s come to this, really.

Syrte · Mar 13, 2021

Well thank you so much @madjestikmoose for taking the trouble, the page is only available to subscribers unfortunately.

madjestikmoose · Mar 13, 2021

Syrte
Well thank you so much @madjestikmoose for taking the trouble, the page is only available to subscribers unfortunately.

Hmmmm. Try copying the entirety of the OP’s webpage text into browser? Although to be honest there is nothing in the article that the OP’s description doesn’t tell you...

Syrte · Mar 13, 2021

madjestikmoose
Hmmmm. Try copying the entirety of the OP’s webpage text into browser? Although to be honest there is nothing in the article that the OP’s description doesn’t tell you...

Thanks much, still curious what the «intervention »of the aggrieved owner was...

madjestikmoose · Mar 13, 2021

Syrte
Thanks much, still curious what the «intervention »of the aggrieved owner was...

The columnist contacted Omega on behalf of the customer by the look of it. Here is the letter and response in full:

Syrte · Mar 13, 2021

Ah, thank you so much for clarifying👍
now I understand the aggrieved owner is NOT the same person as the Telegraph columnist.
Of course nothing unethical then....

Spruce · Mar 13, 2021

madjestikmoose
The columnist contacted Omega on behalf of the customer by the look of it. Here is the letter and response in full:

Thanks for fixing it 😀

gbesq · Mar 13, 2021

madjestikmoose
The link isn’t loading because only half of the webpage is hyperlinked (try copying the entirety of the OP’s text and pasting into browser).

Hardly great customer service. I often find the only way to get what you want re. faulty merchandise/service is to moan about it on social media; dealing directly is a waste of time and effort. Shame it’s come to this, really.

Could have been worse. He could have been dealing with United Airlines customer service. Speaking of social media ...

BlackTalon · Mar 13, 2021

That's a shame -- it is almost vintage now and a new one will be worth less ::rimshot::

Omega replacing a faulty 2016 Seamaster

Spruce

AntonisCy

Syrte

madjestikmoose

Syrte

madjestikmoose

Syrte

madjestikmoose

Syrte

Spruce

gbesq

BlackTalon

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