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LiquidMetal
·Please can you advise me:
I own an Omega LiquidMetal limited edition watch. It was gifted to me by my wife and it is very special to me.
We bought the watch from an authorised dealer, Keane’s Jewellers, in Limerick, Ireland.
Last November I went swimming in Portugal and came out of the water and discovered the LiquidMetal ceramic bezel was gone. On my return to Ireland I went straight to Keane’s Jewellers to get it fixed.
This is where the problem started, they took 2 months to come back to me with a repair estimate. The estimate changed 3 times. I called numerous times and eventually the watch was repaired, and I was prepared to pay for it. I went to collect the watch and I noticed immediately that the replaced bezel was not the original LiquidMetal bezel but a bezel from the standard watch. I explained to the store manager and he said he would get back to me. I found this hard to understand how the store manager did not spot this. I felt like I was trying to be fooled and this made me very suspicious and to add insult to injury I am now being asked to pay €600 for the incorrect part!
My issue is not about the money. I don’t even care if the part was issued free of charge, it is unacceptable to me as it is the wrong part.
Again, the follow up communication was terrible, and I had to call them numerous times to find out what was going on. Eventually they forwarded an official email from Omega stating the part that was fitted to my watch was the replacement part. Again, I am suspicious that it took so long to get an official word from omega…
I told them I was not happy with this outcome and to get back to me with a definitive answer which they did 2 weeks ago saying that there is nothing that they can do. This has taken 4 months. They confirmed they cannot supply the correct bezel.
Unfortunately, I cannot accept this as the bezel was the unique part of the watch and why it was a limited edition. As per your advertisement and which I will quote from ‘will retain its striking appearance indefinitely’ and will last ‘forever’ These are the words I have picked from your advertisements for the watch.
As you can understand I have now have a situation where my watch has become worthless and this is totally unacceptable. It cannot be passed onto my son or even sold. You have made my limited edition watch a fake.
Thoughts on how to handle this?
I own an Omega LiquidMetal limited edition watch. It was gifted to me by my wife and it is very special to me.
We bought the watch from an authorised dealer, Keane’s Jewellers, in Limerick, Ireland.
Last November I went swimming in Portugal and came out of the water and discovered the LiquidMetal ceramic bezel was gone. On my return to Ireland I went straight to Keane’s Jewellers to get it fixed.
This is where the problem started, they took 2 months to come back to me with a repair estimate. The estimate changed 3 times. I called numerous times and eventually the watch was repaired, and I was prepared to pay for it. I went to collect the watch and I noticed immediately that the replaced bezel was not the original LiquidMetal bezel but a bezel from the standard watch. I explained to the store manager and he said he would get back to me. I found this hard to understand how the store manager did not spot this. I felt like I was trying to be fooled and this made me very suspicious and to add insult to injury I am now being asked to pay €600 for the incorrect part!
My issue is not about the money. I don’t even care if the part was issued free of charge, it is unacceptable to me as it is the wrong part.
Again, the follow up communication was terrible, and I had to call them numerous times to find out what was going on. Eventually they forwarded an official email from Omega stating the part that was fitted to my watch was the replacement part. Again, I am suspicious that it took so long to get an official word from omega…
I told them I was not happy with this outcome and to get back to me with a definitive answer which they did 2 weeks ago saying that there is nothing that they can do. This has taken 4 months. They confirmed they cannot supply the correct bezel.
Unfortunately, I cannot accept this as the bezel was the unique part of the watch and why it was a limited edition. As per your advertisement and which I will quote from ‘will retain its striking appearance indefinitely’ and will last ‘forever’ These are the words I have picked from your advertisements for the watch.
As you can understand I have now have a situation where my watch has become worthless and this is totally unacceptable. It cannot be passed onto my son or even sold. You have made my limited edition watch a fake.
Thoughts on how to handle this?
