I had one bad and one horrible experience at WoS Soho. Bad experience was asking for some follow-up on locating a piece for me with no response (even after I followed up multiple times). Horrible experience was trying to buy a Tudor, authorizing the sale, being left to myself without any follow-up for 45 minutes, and then being told that the piece, coming from Las Vegas, would still be subject to sales tax even if I had it shipped to my home in NJ (and never received an explanation as to why this was the case and has never been the case for any other retailer ever in my experience). They also refused to knock off anything off the price to buy the model, in shop, with came with a Nato, not the leather strap I preferred. I was promised an explanation as to the sales tax issue and, again, they never followed up.
Weirdly, I have had nothing but an amazing experience dealing with WoS Las Vegas. Great communication, super effort to meet my every need, and discounts. So, I do all my business with the Las Vegas branch. It's a shame, because I'm in Soho all the time and see no good reason to stop in.
Just my personal experience.
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