Did they mention why it was refused? How do you know that it was sent and sold in the US? The most frequent cause for refusal is due to the serial number provided not matching the reference provided.
For instance, if you're looking for a Speedmaster from 1963-65, then I assume the reference you submitted was a 105.003 or 105.012 of some sort, along with the serial number of the cal. 321 inside of it. But the cal 321 was also used in Seamaster chronographs. So, if the serial that you submitted originally belonged in a Seamaster, but you submitted a Speedmaster reference, they would come back to you and say that nothing could be found - not because there isn't archived information for your movement, but because there is no such speedmaster matching your movement serial. In these situations, the issue is because the movement in question did not originally belong to that watch.
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