Purchased my Speedmaster Solar Impulse from an AD less than two weeks ago, and while looking at it last night was dismayed to see the minute chronograph hand (in the 30-minute dial) sticking at 28 minutes. I reset the stop watch functions twice and did the same thing. On the third time, the dial finally went past 28 and has been functioning well...so far.

What gives, Omega???

Never had any problems with my hand-wound Rolex and automatic Rolex watches, although none of them are Daytonas. The Daytona is somewhat small for my wrist--which is why I went with the 44.25mm Speedmaster.

My confidence in Omega is starting to dwindle. The watch will probably go to Omega for warranty work.

 

Just take it back to the AD I'm sure it will be fixed under warranty, no fuss, no drama these things happen sometimes.

 

Will do. Just venting. Thanks.

 

Don't worry too much I had two problem omegas on the bounce about fourteen years ago and I got really poor service from omega with one of them. I leaned on them pretty hard and they saw the gravity of the situation and upgraded me big time. I've just bought the sm300 master coaxial and there quality control is through the roof now and I have no doubts if I did have a problem they would sort it with a magic wand.

 

There are plenty good, but none perfect, man-made mechanical gadgets out there... however, an OEM warranty in effect is definitely a good thing

 

Thanks. Going with an AD costs slightly more than going gray market but played it safe so an OEM warranty would warrant it (pun intended ).

Would it be better to go to Omega directly since their U.S. HQ is in this city (Culver City, CA) instead of the AD?

 

I'd place the burden on the AD....

 

AD it is. Thanks.

 

I thought of that too. Although I waited a whole month for it (placed a deposit) as the AD had to place a special order for it. It also appears to have a newer serial number 786XXXXXX. Thanks.

 

Just recently in heard from a friend that got a brand new rolex gmt and had an issue of the bat that needed to be fixed under warranty by RSC.

It's always disappointing when you're the lucky winner but it happens to all brands...what's why they issue warranties.

On the positive side when you get it back you'll have a unit that has undergone a lot of personal attention and testing

 

Liking that option more & more...

 

That's correct (786...). Since it first came out in 2009 it appears Omega either does not use numbers sequentially or they reserve certain numbers for "limited editions". Numbers I've seen on the web start at around 782-784 for supposedly new watches. Would anyone know how Omega use their SN's?

 

77 mill started from 2000's. It should be 778 779 or 78 something for the most recent

 

Good to know. Thanks.

 

BTW it appears that the date wheel appears to have different font from the 24 (albeit alternating) font as compared to several I have seen on the web. When I spoke with an Omega service rep and requested the date wheel changed to the correct font, he told me that they cannot change the date wheel unless it is defective. Is that what the watch designer told their watchmakers to do?

"Did you run out of the [e.g. "Times New Roman"] font for the date wheel of that watch? Well, just use another one that fits"

 

That is upsetting.

 

Good news! After going to Omega, they will change the date wheel to the correct date wheel font. Yay!

 

I had a problem with an old Speedmaster once when the big chronbo hand flew off when resetting
Having said that a friend had an Audemars Piguet bracelet just come off by it's own accord and his watch landed in the ocean!