MY refurbished my Rolex Oyster 6636 bracelet which had a lot of broken springs. That work was fine, quoted price was what I paid and turnaround time was a touch better than expected. However it seems the default is to polish -- certainly bracelets, I don't know about watch heads. Whatever instructions you have do not just email them, write them out and attach firmly to piece.
Regular wearing is putting scratches back on the bracelet to match what I've done to the head over nearly 50 years.
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