Regulation is done by turning the knurled barrels below the + and -. You have to move both in sync, in the pic above yours are not aligned which would probably lead to issues with rate or reliability as the fork will be out of balance. Was it like that when you got it or did you bodge it yourself? I have regulated one of mine with no problems using a cocktail stick but I did both barrels together, one after the other and got great results. I would get that sorted by a professional but if you want to play with it I would start with putting both back in sync.
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