AN EBAY WATCH PURCHASE CASE STUDY: Thanks in part to the excellent PR that the three big Japanese Ebay sellers (jmryshi, sabashioyakiz1, and kaberui) have received on this forum and others, I recently parted with £836 of my hard-earned on a Speedy reduced from the first of these three sellers. http://www.ebay.co.uk/itm/400797761558?_trksid=p2059210.m2749.l2649&ssPageName=STRK:MEBIDX:IT It was strong money for one of these watches, but all jmryshi's listings offer the peace of mind that they are all inspected and 'serviced if needed'. Now, the day I got it (yesterday) this watch stopped after eight hours following a big wind up. I then gave it a full wind (40 crown revolutions) and it lost 15 minutes in 6 hours overnight on the wrist and stopped shortly afterwards. I then gave it another full wind and it stopped after only one hour on the wrist. So there's issues with the watch and it's not as described (described as serviced and it clearly needs at least a service). This guy sells a LOT of watches though so the odd bad one must slip through. And the cosmetic condition is immaculate and as described. What matters now is how he responds to my refund request (which I believe is completely within my rights to ask for in this case) Confusing the issue though is the fact that in his descriptions he seems to try to steer buyers away from the very strong protection that ebay confers automatically. He talks about all refund requests will be rejected if not made in 3 days, all repair must be carried out in the US by his watchmaker, and no import duties will be refunded. Well, it's my understanding that regardless of what a seller may say in their description, Paypal will refund buyers up to 180 days, and that you cannot ask a buyer to send back an item to a different country from which it was despatched to them (It was sent to me from London). Anyway, I've copied below the details of my refund request. I propose to post in this forum how this guy deals with the issue for future reference of anybody else researching the seller prior to bidding, as I did. It's how a seller behaves when something goes wrong that really counts, and I'll make sure if it's a positive outcome that he gets positive publicity out of it. (As I write this it's just stopped again. Just over 2 hours this time) TEXT OF MY REFUND REQUEST: I gave this automatic watch a full backup wind on reciept, but it keeps stopping. It sometimes runs for 6 or 8 hours before stopping: This evening, fully wound it ran for only one hour and stopped dead. As well as stopping it also loses time drastically. The first time I tested it, it lost 15 minutes in only 8 hours, before stopping. This watch was described as "All of our watches has been tested (serviced if needed) and working properly and keeping time." It is not working properly and not keeping time; reserve running time for an automatic Omega watch with a full wind should be well over 24 hours. Furthermore, sporadic stopping of the movement is an indication that a watch requires, in the best case scenario a full service, which also indicates that your claim that all watches are 'serviced if needed' is a questionable claim which has led me to lose trust in you as a seller. For this watch, stopping only an hour after a full wind, there could also be a more serious fault than servicing related issues, The reason I bought this watch from you is that I saw on both the Omega and Watch-u-seek forums that you are a trusted seller. Because the Speedmaster Reduced is an expensive watch to repair and service, I paid top money for this, reassured that this one would not have any imminent issues as it had been fully checked over and seviced if necessary. An Omega service on this watch would cost me aproximately half its value, so whether it needs a service or not is a massively significant matter. Externally the watch is as described and will be returned in condition exactly as received. To reiterate, this is not user error, the watch is fully wound and has stopped in as little as one hour from winding. I am hoping for a speedy resolution to this problem, in which case I will ensure that readers of the two above mentioned watch forums will get to hear that you are an honest seller who will stand behind his items. I see in your item descriptions, however, that you offer a complicated form of warranty which involves UK buyers returning faulty items to a US based watchmaker, with postage, but not duty, to potentially be refunded in future. To be clear on this, I am not interested in this awkward process as, from buyers' point of view it is inferior to the buyer protection automatically offered to all buyers by paypal and ebay. I am therefore seeking, through the ebay money back guarantee process a full refund of auction price and postage due to this item being significantly not as described. On the subject of postage, item location was listed in London, UK, It was despatched to me from London, UK, I am a UK buyer, and I am happy to return the faulty watch to the London address. I do not wish to get involved with the additional expense and time delays of sending this watch to the USA, to have the same organization responsible for not servicing it properly (or at all) last time, have a poke around inside it and send it back, at my expense. Furthermore, I note that you also state in your listing: "To return the watch for refund, please contact us within 3 days from reception, or your request will be denied." It is my understanding that Ebay can allow up to 30 days and Paypal can allow up to 180 days for a refund and it is Ebay/ Paypal, not the seller, that arbitrates and decides on refunds. Three days is not always long enough to evaluate the running condition of a watch, although in this case it was long enough, due to the severity and obvious nature of the problems. I am aware that you sell a lot of watches every week and due to this volume, one like this with issues will occasionally slip through. I do hope though that we can reach a rapid and satisfactory solution to this problem. Watch this space!