To be frank, this guy is an idiot. The way the hands move when you turn the crown is inherent in the design of the watch and cannot be changed during service. You would have to remanufacture or replace the movement for this to happen.
It sets the way it sets and has no effect on its worth or value.This guy wasn't offering to buy anything, was he? Maybe he was trying to drive down the price....
You have nothing to worry about.
Tom
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