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Help please with contacting Omega

  1. Bezel_Faulty

    Bezel_Faulty May 12, 2015

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    Hello
    I requested an extract from the archives on April 26th. The website confirmed payment, as has my bank. I received no email as they stated and the only way I seem to be able to send a query is by first creating an account.
    To date I have created the same account 5 times and been told 5 times I will receive a reply. Each subsequent time I try to use the account it is then denied, both username and password nonexistent.
    Has anyone any ideas?
    Thanks in advance
    B_F
     
  2. dsio

    dsio Ash @ ΩF Staff Member May 12, 2015

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    Have you checked your spam folder?
     
  3. Bezel_Faulty

    Bezel_Faulty May 12, 2015

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    Thank you, yes.
    An assistant at an Omega boutique in London just dismissed me by saying of course I haven't heard anything as it takes at least four weeks. He ignored my point about not receiving a confirmatory email.
     
  4. Frunkinator

    Frunkinator Keep tickin & tockin, work it all around the clock May 12, 2015

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    I have a number for corporate US...
     
  5. Bezel_Faulty

    Bezel_Faulty May 12, 2015

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    Thank you, but I finally have an email telling me the extract will take 6 weeks at least. I also have a UK contact number.
     
    Frunkinator likes this.
  6. mossy73

    mossy73 May 12, 2015

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    I'm in the Uk. The last extract I requested was in December, no confirmation was received but the extract landed 2 months later with Stephen Urquhart's signature.
     
  7. threeputtbogey

    threeputtbogey May 12, 2015

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    [​IMG]
     
    300, repoman and Bezel_Faulty like this.
  8. Bezel_Faulty

    Bezel_Faulty May 12, 2015

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    Cheers! At least I'm not alone!
     
  9. 300

    300 May 12, 2015

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    Sorry for newbie question,... What's an extract?
     
  10. scruffy

    scruffy May 12, 2015

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    300 likes this.
  11. ricardorio

    ricardorio May 12, 2015

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    extract II.jpg extract.JPG
     
    ffej4 and 300 like this.
  12. 300

    300 May 12, 2015

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    Thank you!! That's awesome!