Grinding noise when winding? seems wrong....

Earlier this year I purchased two Zenith Defy's: one for the watch and one for the bracelet & crown:
https://omegaforums.net/threads/the-octagonal-defy.76997/page-13#post-1962659

I just got the watch back from service, and they also installed the signed crown and ladder bracelet. However, when winding the watch, it makes a gritty grinding sound that you can feel on your fingers. When I realized the problem, I immediately returned to the shop but it was closed. I did see the watchmaker in the street, so spoke to him. He told me that it was common because when winding you have turn the counter-weights... 👎 He showed me the vintage Rolex on his wrist (looked like a 60s day-date) and it was even worse. Certainly seems odd to me, and the watch wasn't doing it before the service. Here's a video (30 sec) with sound:
https://youtube.com/shorts/l5J7PyLxHOk?feature=share

Questions for the technical folks:
1. Is this "normal" or common?
2. Can I do any damage by winding it?
3. Can I have it adjusted/repaired without doing another full service? (I'm hesitant to go back to the same guy since I've lost confidence in him)

Thanks in advance.

Mike

That's a tricky one, yeah not right but if your Watchmaker thinks this is normal there is no way you would want him back in there working his magic.
I would seek a second opinion from another Watchmaker and give him the full story of what's gone on first.

Any thoughts from the technical folks / watchmakers on the noise causing damage and ease to correct?

Thanks Al for the feedback

My wife used to own a Maurice lacroix with an ETA 2824 that had the similar issues. Even for that the watchmaker said it was normal.

I think its only "normal" for habs fans. LGR

Yes...not normal. A watch should wind smoothly, almost effortlessly, and certainly quietly. I just had a bad experience with a long time trusted and respected watch repair expert. I sent him a watch for a full service. When it came back, the second hand stopped and started and jumped erratically. I sent it back. When it came back, the second hand was fine, but now the watch would barely run for 9 hours on a full wind, whether wearing it or letting just lie there. Two strikes...he doesn't get a third time at bat. I demanded my money back for the service and have moved on to another watch repair facility.

It would never happen for a Leafs fan. It then again, nothing ever happens for a Leafs fan.

It would never happen for a Leafs fan. It then again, nothing ever happens for a Leafs fan.