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  1. Jimos Mar 29, 2017

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    I've searched the OF for info on this, but I can't find information specific to the process. Many posts referencing going to a boutique to order an extract, but when I contacted the Omega boutique in Atlanta GA this morning, I was told my watch would have to be sent back to Bienne in order for Omega to confirm identification and produce for me an extract of the archive. I assumed, at worst, I would have to carry the watch into an Omega boutique, allow them to open the case back, record the serial #, movement, model, etc, then send me on my way. The young lady I spoke with today said the shipment to Switzerland would be fully insured, but I had no idea they would have to keep my watch for approximately 6 weeks. Is this everyone's experience?
     
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  2. KstateSkier Mar 29, 2017

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    In the US you cannot order one yourself online. I walked into the OB in Miami, they opened the caseback, took photos and submitted my 145.022 for an extract. I did not have to ship my watch to Bienne. It took approx 6 weeks to receive the extract doc.
     
  3. dsio Ash @ ΩF Staff Member Mar 29, 2017

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  4. Jimos Mar 29, 2017

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  5. abrod520 Mar 29, 2017

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    Every US OB seems to have a different story. I have now heard three:

    1) "Sorry, we can't do that" (5th Ave NYC)
    2) "Bring the watch and we can open it and send for it for you" (here, and above)
    3) "We will have to ship the watch itself to Switzerland" (OP)

    Wonder how difficult it would be to get an exemption allowing them to at least sell accessories like straps, bracelets, Extracts, jewelry etc online....
     
    harrymai86 likes this.
  6. Wryfox Mar 29, 2017

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    With all due respect, the above responses are incorrect, including the sticky thread.

    I contacted Omega directly through their website and asked the question how to obtain Extract.

    It can be done from the US, and all you need is your serial number(case ref and caliber are requested but not essential...it helps with older models).

    I just did this a few months ago, easy as pie.

    Fill out a one page form, put your credit card info ($90 fee), and email to "[email protected]"

    "Dear Mr. Smith,

    Thank you for your email on obtaining additional information for your timepiece.

    I would like to advise you that upon receipt of the attached form (fully filled and completed), we shall gladly provide an Extract of the Archives. Kindly respond with a copy of the required information at your earliest convenience so that we may further assist you with your request. Please be advised this process may take up to 6 weeks for processing.

    Sincerely,

    Customer Care
    Swatch Group US
    Tel: 877-839-5224
    Fax: 201-558-5153"

    If you message me, I'll send you the form.

    If you don't have the serial number, you will need someone to open the case, or do it yourself. Its easy with the right tool. Not a special tool, the right tool. They have them at Harbor Freight, or Ebay, Amazon, etc.

    It took 6 weeks on the nose from the day I emailed the form.
     
    Edited Mar 29, 2017
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  7. dsio Ash @ ΩF Staff Member Mar 29, 2017

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    It may have changed then, I've had to order, receive and re-mail on half a dozen extracts for various people here in in Australia to the US because of the restriction in the past few years.
     
  8. alohatime Mar 29, 2017

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    @Wryfox Was this a PDF form? Do you have a copy of it?
     
  9. Wryfox Mar 29, 2017

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    Yes, don't see how to post or attach the file, but if you message me, I'll send by email.

    Here is a pic of form....
    20170329_140316.jpg
     
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  10. rcs914 Mar 29, 2017

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    $90 is a heck of a lot cheaper than other prices I've heard! For $90 I would do it in a heartbeat. I'll send you my email address, thank you.
     
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  11. Wryfox Mar 29, 2017

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    Pleasantly surprised at the low cost.......

    20160915_143408-1.jpg
     
    Edited Mar 29, 2017
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  12. Wryfox Mar 29, 2017

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    If you've never done this before, here is the package you will receive(along with the invoice above)....

    Live signature too from Omega CEO

    20160915_143515.jpg 20160915_143433.jpg 20160915_143353-2.jpg
     
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  13. jurisevac@ Mar 29, 2017

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    I don't believe that information is correct, safety first, time will tell.
     
  14. fzhu052 Mar 29, 2017

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    I was charged $150 at Bellevue (WA) OB. I understand it is standard price. Never heard of $90.
     
  15. rcs914 Mar 29, 2017

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    But would it really surprise anyone if the OB's are padding the cost? ;)
     
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  16. micampe Mar 29, 2017

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    My experience was the same as @Wryfox a few months ago. It took so long I thought I typed my address wrong but in the end it came through.
     
  17. kkt Mar 29, 2017

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    I was charged $150 each for two extracts last year, at the Seattle Tourbillon. Is there really a way to get them for $90 in the U.S.? There's another one I'd like...

    The watch doesn't have to go to Switzerland, they just send pictures. Tourbillon did want to open the watch and take the pictures themselves, though, not take my word for the serial number.
     
  18. kkt Mar 29, 2017

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    That's weird. Was it a particularly hard to open model?
     
  19. nonuffinkbloke #1 Nigel Mansell Fan Mar 29, 2017

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    William has written an article about it on Speedmaster101.
    It's called 'OMEGA EXTRACTS – THINGS TO WATCH OUT FOR'
    Just type 'extract of the archives' into the search box.:)
     
  20. Jimos Mar 29, 2017

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    No. I'm sure it would be easy to open (just a SM 300 serviced in 2015 with new case back gasket. BTW the watchmaker recorded everything including the serial #) The comment about sending the watch back came from the Atlanta boutique from a sales associate I talked to over the phone. I just thought sending it back to Switzerland sounded excessive and I had never read that was necessary.