Extract of the Archives: Informations do not fit to watch (Constellation Pie Pan)

Hello dear Omega-Collectors,

I ordered an Extract of the Archives from Omega but surprisingly the data on the document does not fit my watch.
It is stated that it's a 18k Constellation Calendar De Luxe OT 14393 allthough it's a 14k Constellation 14393SC.
I actually sent them a picture of the caseback with engraved 14k stamp and even stated it on the text I sent them- so that's quite odd in my opinion.

The calibre 561 (19xxx) actually seems fitting to the reference (14393SC) and the production date 1961-1962) so I wonder why the extract shows different date.

What makes me wonder is that as far as I know if the provided infos do not fit the the watch the extract of the archives is declined. So what is your opinion? Is it a mistake by Omega or has my watch been reassembled in the past or something else?

Here are pictures of the watch + movement and caseback and the extract of the archives.

Thanks a lot for your help.
Kind regards, Max

I would ask them if the extract information is correct - ie is the 18K a typo ( and should it have been 14K )

As a watch, it looks correct.
I agree that you should go back to Omega.
Although it can’t be a typo as your case was never a deluxe as it doesn’t have a dual reference case back.

Two options I’m afraid:
1. Transplanted movt
2. Error at Omega. (Either in the records or the reading of the records)

my bet is on the latter.

I have had experience where Omega made an error in doing up the extract (in my case the watch reference), once I highlighted to them they corrected and sent another extract. This may have happened in this case.

Thank you for your opinions. I just sent them a mail regarding that issue. Let's see what they reply.

Back when they would tell you this information for free, I had a CK 2627 that they told me was a KO 2627... my watch was all steel and they said it was gold-capped. This lead me to ruin a good watch to match what they said.

I wouldn't worry about it. Sorry about the wasted money.

Good morning,
short update on the topic: I sent them an email regarding the issue (especially the 14k-thing). They apologized and corrected the document (14k instead of 18k). Unfortunately they did not correct the "De Luxe" typing in the extract. Partly it was my mistake i believe because I didn't state it as clearly as the 14k-thing. I kind of thought it was a bit obvious because as far as i know there even exist no 14k- De Luxe versions. Still i should have stated it more clearly.
I think the reason originally why they believed it was a De Luxe was that on the picture I sent them the dial looked a bit golden because of the lighting.

Because the document still isn't correct as i believe I sent them another mail and asked them kindly to correct it again.
Lastly I want to highlight that the communication with the customer support was fast and friendly; and mistakes can happen on both sides.

Thank you, Seemeister for sharing this. I am waiting for an extract at the moment and this is good to know. You have a gorgeous watch!

Can we just clarify that they corrected it because they had read it wrong in the archives and looked it up again, or because you told them them it was wrong?

I understand that mistakes happen @Seemeister20 - and whilst I’m sure the archive staff are very pleasant, a system is only as good as it’s weakest link and this is quite important for 2 reasons:
1. The value of the EOA is predicated on the archive staff (fully) relaying what is in their records relating to a movement serial number and not what the customer tells them.
2. referring to No1, you still don’t know if your have the correct recorded information for your watch.
Best of luck with the third iteration.

Looks like in some cases you can tell Omega what the extract should say. That’s not good😲.

Longines is probably better at this and they do not even charge!

I was considering getting an extract for my 2367, but after this, I think the comments from the members here carry more weight.

Final update how things went since my last post: As stated beforehand I emailed them again with the issue about the document still not being correct in my opinion. After some time they replied, apologized and sent the certificate again with correct information (14k gold and no De Luxe Constellation).

To state two positive things:
1) I still received useful information on the origins of the watch (date and selling place). It does match with the origins the seller stated when I bought it. I didn't tell Omega this information so that's a proof for me that there was actually some digging in the archives involved. I still do not fully understand how the other mistakes occured but nevertheless I got some new informations on the watch that approved what i believed of it beforehand. Of course the fact that I kind of could tell them what to change in the certificate remains a bit strange but it was good for me so I won't complain too much. As I read about a few times if the heritage team identifies the watch as franken they just won't issue the certificate. So in my case I assume that it was either a mistake or that the records in the archives were not complete and they assumed the model name+material incorrectly.
2) The costumer service worked very well and they sent the third and correct version without hesitating, allthough it was partly my failure with the second correction because I did not specificially mention the modell name being incorrect.

Long story short: I am happy how things finally went and I learnt something new about my watch. Not it's time to simply enjoy it.
Have a nice day.
Max