Good read, thanks for sharing. Sadly the way healthcare delivery as a whole has been moving, it's becoming increasingly industrial, where going to see your doctor will be kind of like going on an airplane -- in the latter, you're guaranteed a consistent experience regardless of who the pilot is (and have a detached relationship from them). Tangentially related to what you posted, but might still be nice to have awareness of work like this: https://patientrevolution.org/
He sounds like my mentor, my grandfather, who was a family practice doctor and who lead me to pursue a career in medicine. Great story.