Ed White Chronograph malfunctioning

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The chronograph on my 2024 Ed White is malfunctioning. The chrono seconds hand stops at 58 just as the chrono minute hand should start engaging. What can I expect from the Omega servicing?

Is the 321 movment only serviced by Omega in Switzerland?

thank in advance
 
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Is the 321 movment only serviced by Omega in Switzerland?

Yes.

It's better to ask Mr @Archer for technical things.

AFAICT, any compentent watchmaker could fix this kind of issue easily.
 
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Is the watch fully wound to the point where the crown can't be turned anymore?
 
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Is the watch fully wound to the point where the crown can't be turned anymore?
it was fully wound earlier that day
 
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start the chrono and than look at the movement, what
happens after 56, 57, 58 seconds

i descriped / asumed what could be the problem

look at the minutecounter wheel lock
 
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and of course - generelly:

if/after the second hand stopped, as you descriped - you have to
use first the chrono stop pusher and than the chrono reset pusher