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KeithS
·I recently called one of the local Rolex authorized dealers in my area to ask about getting my 114270 serviced (although it is running fine and the previous owner just had the gaskets replaced, I've gathered from several threads on this forum that used watches should generally be sent in for a service). Anyways, I was expecting the AD to say they would charge a small fee and send the watch to one of the two Rolex service centers in the US. I was surprised, however, when the woman on the phone said they are authorized by Rolex to perform services and repairs themselves--so no need to send the watch anywhere. I am a little confused by this as the Rolex website lists only two service centers in the U.S., and the authorized dealer I called is not one of them. The AD's website has the credentials of its two watchmakers listed as below (which seem rather impressive and make this claim more credible):
"[omitted], CMW21, an experienced Watchmaker, is a graduate of WOSTEP, (Watchmakers of Switzerland Training and education) in Neuchatel Switzerland as well as an AWCI Twenty-First Century Certified Master Watchmaker. [omitted] is Rolex trained 1989, 1994, 2004, 2008, 2010, 2011 and Cartier trained in 1994, 2008, 2010 and in addition has had the past factory training by Ebel, Baumer & Mercier, Tag Heuer, Movado, Concord and Omega."
AND
"[omitted], CW21, received his certificate from the Horology Department at Gem City College in Illinois and is an AWCI Twenty-First Century Certified Watchmaker. [omitted] is also Rolex trained in 2007, 2008, 2009, 2012, 2015, 2017 and Cartier trained in 2008 and 2010."
I was quoted a price of $800 and waiting period of 8 to 10 weeks for the service to be completed by the AD in-house. Does this seem legitimate, or should I find another way of getting my Explorer to one of the two official Rolex service centers?
And because I think all posts should be accompanied by a picture:
"[omitted], CMW21, an experienced Watchmaker, is a graduate of WOSTEP, (Watchmakers of Switzerland Training and education) in Neuchatel Switzerland as well as an AWCI Twenty-First Century Certified Master Watchmaker. [omitted] is Rolex trained 1989, 1994, 2004, 2008, 2010, 2011 and Cartier trained in 1994, 2008, 2010 and in addition has had the past factory training by Ebel, Baumer & Mercier, Tag Heuer, Movado, Concord and Omega."
AND
"[omitted], CW21, received his certificate from the Horology Department at Gem City College in Illinois and is an AWCI Twenty-First Century Certified Watchmaker. [omitted] is also Rolex trained in 2007, 2008, 2009, 2012, 2015, 2017 and Cartier trained in 2008 and 2010."
I was quoted a price of $800 and waiting period of 8 to 10 weeks for the service to be completed by the AD in-house. Does this seem legitimate, or should I find another way of getting my Explorer to one of the two official Rolex service centers?
And because I think all posts should be accompanied by a picture:
