DHL customs duty add-on charges

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The “consent” topic (which has become a buzz word) has been one that obviously is long overdue when it comes to human interaction (and if you don’t get it, then you are part of the problem), but abstractly it raises other topics in our world about exploitation and willful abuse of employees, customers etc- basically any interaction/transaction.
If expectations and terms of ANY transaction/interaction are not clearly specified and agreed upon by both parties, then it opens up the opportunity for violation- it doesn’t get more simple than that.
To me consent to central to this discussion. When I receive a parcel delivered by FedEx I don’t get a chance to consent to any charges. The package is often simply left at my door and I don’t sign anything and nor do I know their charges. At least UPS WhatsApp me a breakdown of the charges before delivery (example pictured below) and don’t deliver unless payment is made. Also, UPS charge a flat €18.45 fee for clearing customs irrespective of the item’s value. DHL is similar in that they don’t deliver until payment is made but they don’t readily disclose their fees. National carriers charge a lot less than couriers. In Ireland our national carriers charges a flat €3.50.
 
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The “consent” topic (which has become a buzz word) has been one that obviously is long overdue when it comes to human interaction (and if you don’t get it, then you are part of the problem), but abstractly it raises other topics in our world about exploitation and willful abuse of employees, customers etc- basically any interaction/transaction.
If expectations and terms of ANY transaction/interaction are not clearly specified and agreed upon by both parties, then it opens up the opportunity for violation- it doesn’t get more simple than that.

It's an interesting take on this scenario. When you import something you as the importer are responsible for clearing the shipment through customs. This is something you "consent" to when you decide to be an importer of goods, to follow the laws of your country.

So someone has to clear the shipment. As I noted above, you can let the courier do that for you and pay them, or pay a customs broker of your choice, or clear it yourself. Since most people don't have their own customs broker, and don't want the hassle of self-clearing, the couriers default to their own service for this, and charge you. This is quite honestly what I'm sure 99% of the people who are importing items for personal use do, because the alternatives are either more expensive, or too much hassle.

When you have a shipment incoming, you have the option of contacting the carrier to have them either send it to your customs broker, or to tell them you will self-clear. Most people aren't even aware of these options, because they are not experienced in being an importer. But as the importer, it's your responsibility to know and follow the laws. It's not the carriers job to educate people about how all this works.

I can see the point about consent in a way, but I really think the only issue here is if shippers should be contacting you to ask how you want the parcel cleared, rather than just clearing it by default - that is really the only consent I think that could be changed in this process. I've actually had carriers do that before, but I think once you do that it becomes the default for them for all future imports that come to you. Doing this on every parcel would delay millions of parcels every day, so I honestly don't think it would be practical to do so on every shipment, and the costs associated with doing that would simply be added to everyone's bill in the end, so it won't save anyone money in the long run.
 
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It's an interesting take on this scenario. When you import something you as the importer are responsible for clearing the shipment through customs. This is something you "consent" to when you decide to be an importer of goods, to follow the laws of your country.

So someone has to clear the shipment. As I noted above, you can let the courier do that for you and pay them, or pay a customs broker of your choice, or clear it yourself. Since most people don't have their own customs broker, and don't want the hassle of self-clearing, the couriers default to their own service for this, and charge you. This is quite honestly what I'm sure 99% of the people who are importing items for personal use do, because the alternatives are either more expensive, or too much hassle.

When you have a shipment incoming, you have the option of contacting the carrier to have them either send it to your customs broker, or to tell them you will self-clear. Most people aren't even aware of these options, because they are not experienced in being an importer. But as the importer, it's your responsibility to know and follow the laws. It's not the carriers job to educate people about how all this works.

I can see the point about consent in a way, but I really think the only issue here is if shippers should be contacting you to ask how you want the parcel cleared, rather than just clearing it by default - that is really the only consent I think that could be changed in this process. I've actually had carriers do that before, but I think once you do that it becomes the default for them for all future imports that come to you. Doing this on every parcel would delay millions of parcels every day, so I honestly don't think it would be practical to do so on every shipment, and the costs associated with doing that would simply be added to everyone's bill in the end, so it won't save anyone money in the long run.

Good insight on how the process works, thanks for that. My question is, do the costs associated with the whole process randomly fluctuate or are they fixed/based on a percentage of value? If there is a real formula to how importation fees work, why isn’t it transparent and consistent. The entire heartburn here is how varied the fees are from carrier to carrier and a total lack of transparency. If Dan knew up front what the costs would be, he probably wouldn’t feel blindsided.
 
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Good insight on how the process works, thanks for that. My question is, do the costs associated with the whole process randomly fluctuate or are they fixed/based on a percentage of value? If there is a real formula to how importation fees work, why isn’t it transparent and consistent. The entire heartburn here is how varied the fees are from carrier to carrier and a total lack of transparency. If Dan knew up front what the costs would be, he probably wouldn’t feel blindsided.

Well, this is up to each individual carrier to determine, just like any business can charge what they want to for a given service. You would have to go to each company's web site to determine what their fee structures are, or give them a call.

There is certainly variation in fees - for example someone mentioned that FedEx is quite reasonable, but that is for Express (air) shipments. FedEx ground in my experience is the opposite! Why? Who knows. I'm sure FedEx isn't going to open their books and explain it to me, so I just avoid them as much as I can.
 
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You would have to go to each company's web site to determine what their fee structures are, or give them a call.

Or read this thread. It's an eye-opener for me. 👍
 
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In my experience you should figure around $50 to cover the handling and processing fees that the shipper will add on, that's the range I've seen over the last few years. To me it's a reasonable charge, as @Archer said somebody has to do the clearance activity and I don't want to fool around with it. In the service world $50 doesn't buy you much these days.
 
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I will add another data point for some unexpected US customs fees. However, I'm not sure if DHL is to blame as the bulk of those unexpected fees were tacked on by US customs. Whether or not those additional fees are more likely to be triggered by having DHL as the courier -- I don't know.

Imported a watch with a declared value of ~1250 usd.

Here's the customs invoice:
Import Duties: $20.32
Duty Tax Receiver: $17.00
Merchandise Processing Fee (MPF): $29.66
Single Clearance Fee (SCF): $35.00
Total: $101.98

I was asked to fill out a watch worksheet and the 'Import Duties' are correct. The 'Duty Tax Receiver' is DHL's admin fee.

The MPF and SCF were imposed by US customs and DHL just passed them along. I was under the impression that my item would be processed as an informal entry since the declared value is less than 2500 usd. But it was processed as a formal entry (because there is extra paperwork for a watch?) and then subject to a higher MPF and the SCF. Had it been an informal entry, the MPF would have been ~$2 and no SCF.

I can live with a DHL service fee of $17 and a nominal MPF based on the item value. The additional fees are kind of annoying. Do others see similar charges?
Edited:
 
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Duty payment on an item requires DHL to lodge documentation on your behalf.

So in Australia
Non DHL is 10% duty plus a $90 1x lodgement (a hour filling in forms and lodging myself)
DHL is 10% plus $47 DHL lodgement fee and usually a processing fee which is usually another $30+ dollars
Customs broker is usually 10% duty plus $200

the amount of lodgements that DHL, FedEx and the like do nowadays is increasing the cost to A) courier lodging on your behalf B) the government agency processing the added lodgements. Both have needed more staff to satisfy the demand.
 
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Having a lot of international purchases coming soon... bracelet from Japan, Constellation from Argentina... the Constellation is DHL, we'll see. $900 my cost.

I'll report back!
 
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I have received the Constellation and here it is with a bracelet that will fit it once one of the end tubes is made round again.



As the watch cost me $800, not counting shipping and tax, I believe I was exemp from import duty, and was not asked to pay same. The seller put a lower value than what i paid, which was also a factor, I am sure. I did not ask for this, mind you.

As Constellations go, not bad.
 
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Thought I would chime in for whatever it's worth...

just received my Customs bill on my Nivada Grenchen Chronomaster Aviator Sea Diver I recently took delivery of via FedEx.

The watch (on a leather strap) with an additional rubber tropical strap came out to $1880.00 USD and my Duties fees + FedEx brokerage fees came out to $39.77 (seems very reasonable).

Photos:

 
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SC1 SC1
Thought I would chime in for whatever it's worth...

just received my Customs bill on my Nivada Grenchen Chronomaster Aviator Sea Diver I recently took delivery of via FedEx.

The watch (on a leather strap) with an additional rubber tropical strap came out to $1880.00 USD and my Duties fees + FedEx brokerage fees came out to $39.77 (seems very reasonable).
That's about 2% of the watch's cost.....pretty reasonable. And a lot cheaper than most countries.
 
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That's about 2% of the watch's cost.....pretty reasonable. And a lot cheaper than most countries.
Yep, via Fedex for a Japan to Netherlands shipment got hit today with import duties €0,80 + VAT 21% + 2,5% advance commission over the payable amount, strangely no handling costs charged.
 
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Just got my Import Duty invoice from DHL for my Nicholas Hacko watch ... $125 broken down into 3 parts. And then the watch breakdown percentages.

MERCHANDISE PROCESSING: 29.66
IMPORT EXPORT DUTIES: 78.34
DUTY TAX RECEIVER: 17.00
TOTAL: 125.00

HTS: DUTY % ITEM VALUE QTY AMT
9102.21.9010 153.000 2357.520 1 1.530
9102.21.9010 4.200 1796.910 0 75.470
9102.21.9010 2.000 67.300 0 1.340
 
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I bought a watch on ebay from a seller in Japan for $1,600 and paid $119.76 import duties through DHL:
Merchandise Processing: $29.66
Import Duties: $73.10
Tax Duty Receiver: $17.00

My next watch I purchased through Chrono24 from a US dealer. In addition to the purchase price, I was separately charged ~$130.00 "international transaction fee" for paying through Chrono's escrow account.
 
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My next watch I purchased through Chrono24 from a US dealer. In addition to the purchase price, I was separately charged ~$130.00 "international transaction fee" for paying through Chrono's escrow account.
That charge is assessed by Visa/Mastercard/whomever and is in general 1% of the transaction, though some issuers can choose to waive it and others actually charge more!

Personally, I think that's BS from a US seller, but if that's how it works, there isn't squat you can do about it.

I have worked in the financial services industry for some decades. More I cannot say. 😀
 
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Yes, I see it as cost of doing business. I was a little irked because it was not disclosed up front, and even the seller was surprised.

But it's the new reality, every middle man (and there's plenty of them) takes a cut
 
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But it's the new reality, every middle man (and there's plenty of them) takes a cut
These international transaction fees have been charged for decades now, I wouldn't exactly call it "new".
 
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These international transaction fees have been charged for decades now, I wouldn't exactly call it "new".

I know they're not new - I've paid them for years. My gripe is that I thought I was buying in the US and the website doesn't alert you to the fact that you're making an overseas payment
 
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While I sympathze, I found this in some few seconds in their FAQ.



If the transaction happens in France....