I have a Seamaster professional in for repair, which I am told is waiting for an hour wheel , which needs to be manufactured .... not possible to give me a date for its return. It has been with the company since early September so 10 weeks to date. I was told 3 weeks if its under warranty. The watch is under warranty still. I asked the dealer to give me the customer care number so I could ring them. He told me to go to their website. The Omega site has a contact us page with a picture of phone... but no number to call them. I collect watches and have had great service in the past from Rolex, Breitling and Cartier, but this is so bad it makes me wonder about the customer care of the company. They have told the dealer to tell me that they have no parts and need to make some. I wonder where the parts for the 1000's of identical watches they sell are coming from. It is not the service and attention I would expect from a luxury watch company. Bond would be mad!