I am currently in process with Baltic customer service, and so far, so good. I was gifted a Bi-Compax in 2019, and the bottom pusher fell off the other day.
I had always wondered how these watches will be serviced when the time comes, and I was informed that for $150, they would replace the Seagull movement, which would include repair of the pusher.
I’m planning to move forward with that and will report back on how it goes.
I had issues with the watch when I first received it that required multiple tips to Grand Central Watch when they had a partnership (maybe still do?). It would just stop running, usually at the same tome of day, and that was resolved.
Actually, if you’ve read this far, my wife bought the watch for me on our honeymoon at the then Baltic show room. I met Etienne and bought the watch directly from him. After a few hours, I noticed the minute hand on the sub dial was not advancing correctly. I was able to go back to their offices during out trip and exchange it for a new watch (which also had issues and was sent to Grand Central Watch multiple times after I was back in the states.)
All that to say, I’m optimistic this customer service experience will also go well and that I’m be able to enjoy my Bi-Compax for another 5 or more years for a very reasonable service fee.