- Posts
- 669
- Likes
- 1,553
Danwales
·
Baltic Watches and Customer Service.
- Posts
- 7,231
- Likes
- 57,540
Spruce
··Sunburst dial fanI had a very similar experience with my Baltic when I ordered a BoR bracelet. Good communication and prompt and helpful assistance
- Posts
- 1,066
- Likes
- 2,027
josiahg52
·I'd love to get a Aquascaphe Classic Blue Gilt. Wish they had more of a worldwide presence but I'd be satisfied with the service your father-in-law received. Wouldn't steer me away. Now, to get the BOR or the flat-link?
- Posts
- 4,544
- Likes
- 11,573
- Posts
- 12,894
- Likes
- 51,575
Larry S
··Color Commentator for the Hyperbole.
Indeed.. not only are they very good at shipping, documentation prompt answering queries but they stand behind their products. I’ve had a repair to my Bi Compax, issue with a Aquascaphe strap. In both cases I was very happy. Repair took 3 weeks and a strap arrived via Fed Ex within two days of my note to them. Between my son and I, we own 5 watches. Very reliable. I’m going to add that this is no startup. They are a serious player in the watch business. I’m not even sure they qualify as a micro anymore. Tight ship. Buy with confidence.
- Posts
- 669
- Likes
- 1,553
Danwales
·Indeed.. not only are they very good at shipping, documentation prompt answering queries but they stand behind their products. I’ve had a repair to my Bi Compax, issue with a Aquascaphe strap. In both cases I was very happy. Repair took 3 weeks and a strap arrived via Fed Ex within two days of my note to them. Between my son and I, we own 5 watches. Very reliable. I’m going to add that this is no startup. They are a serious player in the watch business. I’m not even sure they qualify as a micro anymore. Tight ship. Buy with confidence.
Yep. Which is why I went with them in the first place. To add a bit of clarity here too my father in law later admitted slightly sheepishly that the mother in law had "adjusted the time by moving the hands backwards....but only a bit" . Now who knows whether it was this that caused the watch to malfunction but we all know it wouldn't have done it any good.
- Posts
- 7,231
- Likes
- 57,540
Spruce
··Sunburst dial fan…. and just for the sake of completeness and to show that I have skin in the game …
- Posts
- 2,697
- Likes
- 28,668
Duracuir1
··Never Used A Kodak
A week later I received a brand new bronze buckle in a suede travel pouch. I will use that new buckle and tropic style strap in the summer.
Impressive service.
Here is a pic of the pouch and buckle.
- Posts
- 85
- Likes
- 154
Dal Cais
·I completed a customer survey and mentioned that the buckle fit better on my own homemade strap.
A week later I received a brand new bronze buckle in a suede travel pouch. I will use that new buckle and tropic style strap in the summer.
Impressive service.
Firstly nice cat
Have the same watch as yourself, nice aging on your watch. I am happy Baltic customer.
Had the same issue as you when the watch arrived but never followed it up as I was going to replace the watch strap anyway.
Was eyeing up their latest release the Prismic, but decided not to pull the trigger.
Baltic and Yema are definitely two European watch brands I keep a eye on.
- Posts
- 513
- Likes
- 3,157
Joe_A
·My first GMT watch is my Aquascaphe GMT.
I bought it so that I could take it with me on a trip through southern Europe (Greece, Malta, Italy, France) for a month and never changed over to another watch I brought with me, an Enicar Sherpa Graph.
I recently took it down to Curacao and felt that there was no need to take another.
It's nice to wear a watch one does not have to worry about wherever one goes including swimming on the spot.
I bought it so that I could take it with me on a trip through southern Europe (Greece, Malta, Italy, France) for a month and never changed over to another watch I brought with me, an Enicar Sherpa Graph.
I recently took it down to Curacao and felt that there was no need to take another.
It's nice to wear a watch one does not have to worry about wherever one goes including swimming on the spot.
- Posts
- 124
- Likes
- 157
serdal22
·Very elegant, beautiful timepiece. Wear it in the best of health.
- Posts
- 962
- Likes
- 2,323
sonicosa
·I am currently in process with Baltic customer service, and so far, so good. I was gifted a Bi-Compax in 2019, and the bottom pusher fell off the other day.
I had always wondered how these watches will be serviced when the time comes, and I was informed that for $150, they would replace the Seagull movement, which would include repair of the pusher.
I’m planning to move forward with that and will report back on how it goes.
I had issues with the watch when I first received it that required multiple tips to Grand Central Watch when they had a partnership (maybe still do?). It would just stop running, usually at the same tome of day, and that was resolved.
Actually, if you’ve read this far, my wife bought the watch for me on our honeymoon at the then Baltic show room. I met Etienne and bought the watch directly from him. After a few hours, I noticed the minute hand on the sub dial was not advancing correctly. I was able to go back to their offices during out trip and exchange it for a new watch (which also had issues and was sent to Grand Central Watch multiple times after I was back in the states.)
All that to say, I’m optimistic this customer service experience will also go well and that I’m be able to enjoy my Bi-Compax for another 5 or more years for a very reasonable service fee.
I had always wondered how these watches will be serviced when the time comes, and I was informed that for $150, they would replace the Seagull movement, which would include repair of the pusher.
I’m planning to move forward with that and will report back on how it goes.
I had issues with the watch when I first received it that required multiple tips to Grand Central Watch when they had a partnership (maybe still do?). It would just stop running, usually at the same tome of day, and that was resolved.
Actually, if you’ve read this far, my wife bought the watch for me on our honeymoon at the then Baltic show room. I met Etienne and bought the watch directly from him. After a few hours, I noticed the minute hand on the sub dial was not advancing correctly. I was able to go back to their offices during out trip and exchange it for a new watch (which also had issues and was sent to Grand Central Watch multiple times after I was back in the states.)
All that to say, I’m optimistic this customer service experience will also go well and that I’m be able to enjoy my Bi-Compax for another 5 or more years for a very reasonable service fee.
- Posts
- 12,894
- Likes
- 51,575
Larry S
··Color Commentator for the Hyperbole.I am currently in process with Baltic customer service, and so far, so good. I was gifted a Bi-Compax in 2019, and the bottom pusher fell off the other day.
I had always wondered how these watches will be serviced when the time comes, and I was informed that for $150, they would replace the Seagull movement, which would include repair of the pusher.
I’m planning to move forward with that and will report back on how it goes.
I had issues with the watch when I first received it that required multiple tips to Grand Central Watch when they had a partnership (maybe still do?). It would just stop running, usually at the same tome of day, and that was resolved.
Actually, if you’ve read this far, my wife bought the watch for me on our honeymoon at the then Baltic show room. I met Etienne and bought the watch directly from him. After a few hours, I noticed the minute hand on the sub dial was not advancing correctly. I was able to go back to their offices during out trip and exchange it for a new watch (which also had issues and was sent to Grand Central Watch multiple times after I was back in the states.)
All that to say, I’m optimistic this customer service experience will also go well and that I’m be able to enjoy my Bi-Compax for another 5 or more years for a very reasonable service fee.
Edited:
- Posts
- 962
- Likes
- 2,323
sonicosa
·So, getting a movement swap performed by Baltic in the US was pretty straightforward. After paying the fee to Baltic, Grand Central Watch in NY emailed me a label to ship my watch, and I had my watch back within 2 weeks of getting it in the mail to them. GCW also repaired the broken pusher. The watch been running well the last 24 hours around +10 sec / day so far.
Similar threads
- Posts
- 31
- Views
- 6K
