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rms6
·All: How to I elevate an issue with Omega to address a problem with my Seamaster that persists despite repeated maintenance services by Swatch?
After full manual winding my Seamaster (Cal. 1120) stops overnight after 3-5 days of normal wear, a problem that appeared after a routine maintenance service several years ago. I raised this issue on this forum in December 2022 and received good advice (#post-2093397). The watch has gone back to Swatch twice since then, and the problem persists. Each time, the service center (in Florida) stated that they did a full maintenance service and that the watch now meets factory specifications. After the first maintenance service of this cycle I received the self-winding weight and numerous other parts, so it appears that the technicians tried to fix the self-winding performance, but the watch stopped after an even shorter interval of normal wear.
Each time, I have raised my concerns through the official Omega website. I invariably receive a quick reply expressing concern, giving me instructions for sending the watch to a repair facility, and promising that the problem will be resolved. I could do this again, but feel that I'm stuck in a Do-Loop. How can I break through to get a more effective diagnosis and repair?
The watch has now been sent back to Omega a total 5-6 times for this problem since the last normal maintenance (which I paid for), with no further charges to me. Frankly, I would be willing to pay for repair service that actually fixes my watch, but my requests just seem to trigger the same ineffective response each time.
Thanks for tolerating my rant and for any advice you might provide.
After full manual winding my Seamaster (Cal. 1120) stops overnight after 3-5 days of normal wear, a problem that appeared after a routine maintenance service several years ago. I raised this issue on this forum in December 2022 and received good advice (#post-2093397). The watch has gone back to Swatch twice since then, and the problem persists. Each time, the service center (in Florida) stated that they did a full maintenance service and that the watch now meets factory specifications. After the first maintenance service of this cycle I received the self-winding weight and numerous other parts, so it appears that the technicians tried to fix the self-winding performance, but the watch stopped after an even shorter interval of normal wear.
Each time, I have raised my concerns through the official Omega website. I invariably receive a quick reply expressing concern, giving me instructions for sending the watch to a repair facility, and promising that the problem will be resolved. I could do this again, but feel that I'm stuck in a Do-Loop. How can I break through to get a more effective diagnosis and repair?
The watch has now been sent back to Omega a total 5-6 times for this problem since the last normal maintenance (which I paid for), with no further charges to me. Frankly, I would be willing to pay for repair service that actually fixes my watch, but my requests just seem to trigger the same ineffective response each time.
Thanks for tolerating my rant and for any advice you might provide.