Hi everyone, I’m hoping for some advice from anybody who has an idea on how I should proceed with a situation I’m in. I recently purchased a vintage watch from a Private Seller on Chrono24 using the escrow service. The way this works is that my money is put in escrow during the sale and only released to the seller when I click “release” after receiving the watch. I can only be refunded if the seller and I both click “accept” to a settlement offer. Chrono24 has told me that they will never rule in favor of either party so the money will theoretically remain in escrow forever unless I come to a solution with the seller. The watch was advertised as NOS (so I paid a premium) and I had it taken to a watchmaker who determined it was definitely not NOS (scratched hands, significant water damage internally, damaged case) and that the pictures were intentionally misleading. He even took pictures so I could use as proof for my return. The seller quickly became very aggressive and hostile, refusing to accept a return (it’s in another country and I offered to pay for the return shipping) and telling me my watchmaker was trying to defraud me or was working with me to defraud him (the seller). I tried to point out as kindly as possible that I would not release the funds so he would be without either watch or cash if he did not accept the return. He replied that I was bullying him and that he would stop replying because he would rather have nothing. It has now been more than 6 weeks with the watch sitting in my safe and my money sitting in escrow. The German mediations manager (Chrono24 is based in Germany) has only been responding once every 1-2 weeks and I have called the US customer support team more than 15 times over this timespan but all they can do is email the German mediations manager. They have told me that he has sent many messages to the seller that haven’t been returned. My question is how do I go forward from here? It’s a lot of money that I desperately want back and it seems impossible that what they are telling me (they can’t rule in favor of either party) is true. In theory, somebody could send a piece of fruit in a box and advertise it as a Rolex, and whoever was unlucky enough to buy it would have their money stuck in escrow forever. Is there a way to escalate this within Chrono24 or is there any workaround for the policy? Would it be helpful to think about hiring a lawyer or talking to my credit card company or PayPal about the fraud? Thank you for any and all help, I’m losing my mind over here!