Refused to do a warranty repair on a grey market watch, refused to let you pay for a repair to be done on a grey market watch, or refused to sell you a part so that you could do a repair yourself?
Sorry, I missed this post, the answer is probably all three. But most importantly, how long would it take and how much could Breguet reasonably charge for a ten second repair involving prising a bezel off, slipping a washer in, and pushing the bezel back on again? When the alternative is for the manufacturer to leave a numerous thousand dollar watch in what
they would call non-workable condition?
Where the problem appears to be that the bezel comes off so easily that it has done so by accident and lost its washer? (Knowing the parties, I see no
owner-malevolence here) I do remember that the owner did raise with the manufacturer the concept of a grey market Breguet (which was actually referred to by the manufacturer as a "non-authorised Breguet") by his asking what exactly that was? Noting that all Breguets are supposed to be identical when they come off the production line. Ultimately the manufacturer did agree.
My view, FWIW is that with a newish
quality watch at this price level, a bezel coming off smells of faint manufacturing defect which should not have caused that manufacturer to refuse to do a 10 second external repair. (Yes, I do know that the Model XX has been around for
half a century, and the bezel could theoretically have been used so much that it wore out)
