If you are still waiting a year later, I'd say he's pretty much forgotten you. I've never dealt with them, so I can't say if that's typical or not, but being on the other side of the situation to some degree I can sympathize with getting flooded with emails, and some do fall through the cracks despite my best efforts to stay on top of them. When I get an email from this morning pushed 2 pages down by tonight, sometimes they get missed. I am thankful for those that follow up with me in a few days if they have not heard back, as it helps me keep on top of things. Have you followed up with them?
I often spend more than an 2 hours each day just answering emails - emails asking for pricing, status updates, asking technical questions from clients and other watchmakers, and even advice on how to become a watchmaker, etc. Not all are pleasant like the guy who recently asked me for pricing on a couple of very small jobs (polishing one watch and replacing the crystal on another) and when I told him I only do full service work, he wrote back with a tirade about how I was being unfair as he was a senior and just asked for pricing...like I knew he was a senior and that this fact makes any difference...sometimes people take things personally, and it's not, it's business.
Not making any excuse for bad service or not returning emails in a reasonable amount of time (I shoot for 48 hours max, regardless of weekends, holidays, Xmas - yes you would be surprised how many emails I get on Xmas day, etc.) but sometimes things get hectic.
Cheers, Al
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