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Ok. If the stem came out with the crown it is probably not your fault. Either the screw that holds the setting lever is loose or the setting lever itself is worn or maybe the stem is worn. I'm not a watchmaker but unless you are the hulk the crown and stem should not just pull out. It is hard selling vintage watches though, you never know when something will go.
The fact that the dial was not described as refinished should be enough to send it back.
Cheers Mick
just have the crown and stem refitted before you send back. have a receipt for that. to reduce any arguments. your re-fitting costs will be a reminder to do research before you buy. take pictures before you ship and have a witness stating, that the watch worked fine before shipment. send registered with internet tracking ( EMS). that should work. kind regards. achim